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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 271-280 of 407 reviews
Jun 24, 2021
Jay
3 out of 5 stars review

Solid grill, good price, with only one drawback

I was worried about the sticker issue, but it seems the manufacturer addressed it based on complaints so that was a non issue. Assembly was a few hours, but I recommend using the phone app they provide rather than the paper instructions. I am very pleased with the build quality, look and operation. The only thing I would recommend for future improvement is a rubber sleeve (similar to the knobs) on the middle or ends of the grill lid handle. The handle is black metal, so it will broil your hand when you got to open the grill in the sun. It would be great if a rubber sleeve was made available as an add on.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking the time to leave such a detailed review! I have passed along your feedback regarding the sleeve for the lid handle. Thank you for choosing Member's Mark!

Mar 22, 2021
Mikee
4 out of 5 stars review

BUILT SOLID AND HEATS UP 500* PLUS!

Very solid built grill. I highly recommend downloading the BILT app to help with construction. Makes assembly much easier. The decal on the hood needs to be addressed. Why even put it on there? There are decals on the side shelves already and they peel off easy. Just leave it off if it's a problem. I heated the grill to 400* and it peeled off whole but left glue residue. Used a mixture of 1part Dawn 4x and 4parts white vinegar in a spray bottle to get the glue off with a rag. Ditch the Decal Members Mark. I want my new BBQ to be spiffy!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking the time to give us your feedback. We have made some changes to the sticker since we got feedback regarding the adhesive. We are so glad that you found the BILT app to be helpful. For any other questions or concerns, please reach out to us at: 1-833-454-0864 or via email at: support@proseriesbbq.com.

Jul 6, 2021
gak0090
5 out of 5 stars review

really about a 4.5

I finally decided to upgrade my current grill and purchased this one. The Bilt app is really cool and worked flawless when putting together. The issue is that it requires a QR code to automatically find your model on the app, and there were multiple barcodes on the box but not 1 QR code. So I manually searched and the product number on my box and the one on the app were different, so I looked up the model on Sams sight to make sure and there was a similar model number in there I could use. This is why I would have deducted half a star- the box/Directions should have had a QR code on it. The other reason for 1/2 star deduction is that the wires from the battery should have had a better pathway- they included a zip tie, but I'll need to come up with a better solution so that when I am changing out the cylinder the wires don't get caught and inadvertently pulled out. Also the bolt to secure the propane tank is accessed through the back- not very convenient, although some people don't even secure the tank. The build quality is good, and using the app to put it together was great! Something I noticed in the comparison chart with the Weber at the store was that the stainless burners on this grill are 304 stainless while the burners on the Weber are 400 stainless. While 400 stainless has a higher carbon content and considered more durable, 300 series stainless is more corrosion resistant- and that was the issue with my last grill is that the burners corroded. If I can at least get 4-5 years out of this, I'll be happy.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave such a detailed review! We have passed along your feedback regarding the QR code. The BILT app will bring up the correct unit with the model number or item number as well. Both the item number/model number on the box or the manual would have worked. We are sorry for any confusion. Your feedback regarding the connection wires needing a zip-tie has been passed along. Happy grilling!

Mar 17, 2024
FJB
1 out of 5 stars review

Verified Purchase

Junk

Grill would just spudder! Sent a new gas regulator and did the reset. Still wouldn't burn correctly. Would blow out all the time.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Team

We're sorry to hear that your grill is sputtering. If the replacement regulator didn't correct the issue, we recommend performing a leak test. Please also check that your burners are clear from obstructions and are correctly seated over the gas valves. For your convenience, we've included a link to our YouTube channel, where you can find step-by-step instructional videos, troubleshooting, recipes and more! https://www.youtube.com@MembersMarkGrills/videos For troubleshooting assistance, please contact us at the number on your manual or by calling Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Once we have the opportunity to correct your issue, we know you will love your grill!

Aug 28, 2023
Jeff
5 out of 5 stars review

Verified Purchase

Well Made

In putting this together you discover how well it's made. Very high quality! Can't wait to utilize it. If it doesn’t work, I'll tell you.

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Sep 24, 2021
RoKu
1 out of 5 stars review

Verified Purchase

Difficult to put together

Took 6 hours. And still it didnt come out well, doors dont close good and it is a little wobbly overall

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark

Thank you for taking time to leave a review and feedback. There is an app called BILT that is a 3D interactive app that assists in assembly. It is free to download and many customers find it helpful. If you have any questions or require future assistance. Please reach out to us at: 1-833-454-0864 or via email at support@proseriesbbq.com

Apr 26, 2022
kJOJ
3 out of 5 stars review

doors do not line up

It’s a great grill however if you have OCD this will push you over the edge because the doors do not line up and it looks like the holes for the handles were drilled wrong. Disappointed.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for taking time to leave a review. The most common cause of misaligned doors is that the grill wasn't on a completely level surface when the grill was being assembled. The easiest way to figure out if this is the case, is to use a level on the bottom panel inside the grill cart and see if everything is straight. The grill may need to be moved to a level area before tightening all of the screws on the cart side panels. If this does not fix the issue, please feel free to reach out to Member's Mark help center chat: https://help.samsclub.com/app/answers/detail/a_id/2790 or call us at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Jul 1, 2021
Lisa
5 out of 5 stars review

Verified Purchase

Well worth the money

Awesome grill! Love it!!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for choosing Member's Mark!

Aug 3, 2022
Cinnamon
5 out of 5 stars review

Verified Purchase

Great grill

Great grill! Heavy Duty.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Mar 13, 2024
Bridget Lefevre
5 out of 5 stars review

Verified Purchase

Bar b que pit

Great pit

Helpful?6N7QQXX3KLYG15565624941