We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

Hi, Liz. We appreciate you taking a moment to share your experience with your LG Dryer (DLE3400W) model. It’s great to hear that upgrading to LG has made such a difference. The DLE3400W is built for reliable, efficient drying, and it’s wonderful to know LG has continued to earn your trust over the years. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ –LG Digital Care Team ^Juvy

We want to say a great big "thank you" for your continuous support of the LG Brand, as we make sure to meet your expectations by improving our products and services daily. We're here to help if you have any questions or concerns , so please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport. ~Rita