Hi Bebe, we certainly appreciate your business, but we are very sorry to hear about your bad experience. All Member's Mark products come with a money back guarantee if you are not satisfied. However, since this is big and bulky, it might be easier for you to call our service line at 1 855 242 6887. They will be glad to assist you, and you might avoid the trouble of returning the heater.

Hi Ken, we are sorry to hear about your trouble with the missing heater part. We thank you for your purchase, we are really sorry to hear about the delay with getting the missing part. Please continue to calling our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with the missing parts for heater.

Hello Kymmie, it’s great to hear that your new heater worked perfectly and helped you enjoy the Super Bowl. We want to thank you for your purchase, for you taking the time to share your comments, and for the great rating! We really appreciate having customers like you, thanks again!!!

Hi Michael, this is good news. We work very hard to please all of our customers. We appreciate your business and your kind words.

Hello Sherrell, I’m not sure what problems you had regarding your refund. However, if you need any additional assistance please take the opportunity to call our customer service and explain your situation. You can reach them at 1 855 242 6887. They will do their best to offer you some advice or assistance if needed. Thank you for your purchase!

We’re sorry to hear that you found damage to some of the metal on your heater. This is not and has not been a problem with our heaters. Your damages must have occurred during shipping. Please take the opportunity to call our customer service and explain your situation. You can reach them at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. Thank you for your purchase!

We appreciate your excellent rating and recommendation, Dleyva!