Hi Jasmine, we thank you for your purchase and for your review. Please call our customer service center at 1 855 242 6887. They can assist you with getting a replacement manual.

Hi Julie, we understand your frustration with the damages. Rather than give a damaged heater that you are planning to give as a Christmas gift, we definitely suggest that you consider following the return instructions offered by Sam’s Club. To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and we'll be ready to assist you.

Hi Vic, thanks for your business, we appreciate it. I would like to point out that we have the heaviest base in the industry. The base plate weighs 22lbs. With the plate and the tank, you have about 40lbs of weight at the base. This can withstand most winds. You can call our customer service line at 1 855 242 6887 for parts and service. And Vic, I want to point out that all Member's Mark products come with a guarantee of satisfaction or your money back.

Hello RB, we are sorry to hear the issues you have explained with your heater. This product is not garbage as you can see by all of the great reviews by so many of our satisfied customers. However, we still want to assist you. I’m not sure if you have tried but you should discuss these product issues with the Sam’s Club where you purchased your heater or please call our customer service department for assistance at 1-855-CHANT-US (1-855-242-6887), 8 a.m. - 8 p.m., EST, Monday - Friday. Thank you for your purchase and we hope can help you with the product issues you need help with.

Hi Jeff, we’re really sorry to hear about the shipping damage to your heater, especially at this time of year. You should definitely consider following the return instructions offered by Sam’s Club that are stated below ASAP!To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and we'll be ready to assist you.

Hi Ken,<br /><br />Sorry about the late reply, but we had problems with the Bazaarvoice portal.<br /><br />Ken, all Member&#39;s Mark products come with a money back guarantee if you are not 100% satisfied. Or you can call 1 855 242 6887 for parts and service. They&#39;ll be glad to help you.<br /><br />Ken our heater is one of the heaviest heaters on the market with a 22-pound weight art the very bottom of the heater. It takes a strong wind to blow our heater over.

Thank you for taking the time to share your comments about how satisfied and pleased you are with your new heater! We also thank you for the 5-Star rating!

Hi Bob, we couldn't agree more. Thanks for your business.

Hi TH, this is very bad news to hear. I am not sure as to what went wrong as I do not have enough details. Please call our customer service help line at 1 855 242 6887. They will be glad to help you get your heater up and running. And TH, I want to remind you that all Member's Mark products come with a satisfaction guarantee or your money back. We are so sorry for your troubles.

Hello, we thank you for your purchase and we’re sorry to hear about the trouble you have regarding your heater that quit working for you. Hopefully a replacement part is all that you may need. Please call our customer service center at 1 855 242 6887 from 8:00am to 5:00pm Eastern time, Monday through Friday for assistance. They will do their best to offer you some advice or assistance with the missing parts you may need.