Hello pintor, we are really sorry to hear that you feel our heater has thin metal and doesn’t offer enough support. We can assure you that this is not a problem for our customers as you can see by all of the reviews. Our heaters have passed all of the required industry test standards for quality materials and tip-over standards. If this wasn’t the case, Sam’s Club certainly would not continued to purchase this heater year after year. However, once again, we really are sorry you have the issues that you described. We recommend that you explain your problem by contacting the store where you purchased your heater or please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. And finally, we do want to thank you for your purchase!

Hi JJ, thank you so much for your kind words and great review. We appreciate it very much.

Hi Lynn, thank you for your business. We appreciate it. Lynn, we are sorry to hear of your problems. But we can take care of you with no problems. Please call 1 855 242 6887 for all parts and service. They will be glad to help you.

Hello Chasity, we’re sorry for the troubles you mention with the missing screws and the dents you mentioned. It was not necessary for you to try and resolve these issues on your own. On the very front of the manual you received the following statements appear to assist you:Question, problems, missing parts? Don’t return to stores, please call our customer service department at 1-855-CHANT-US (1-855-242-6887) from 8:00am to 5:00pm Eastern time, Monday through Friday for assistance. If you still need any assistance please call. Thank you!

We sincerely appreciate your repeat business and your excellent review!