We are thrilled to hear you are satisfied with the heater and delivery, Kristy! Thank you for the excellent rating and review!

Hi Thomas, sorry to hear about your problem. We can help. Please call 1 855 242 6887 for customer service. Most likely, all you need is a new thermocouple. They'll be glad to help you.

While we’re very thankful for your purchase, we are really sorry about the troubles you are having after only only two days of use. I’m not sure if you’re addressing this problem with the store or our customer service center. We recommend that you please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue.

Hello pintor, we are really sorry to hear that you feel our heater has thin metal and doesn’t offer enough support. We can assure you that this is not a problem for our customers as you can see by all of the reviews. Our heaters have passed all of the required industry test standards for quality materials and tip-over standards. If this wasn’t the case, Sam’s Club certainly would not continued to purchase this heater year after year. However, once again, we really are sorry you have the issues that you described. We recommend that you explain your problem by contacting the store where you purchased your heater or please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. And finally, we do want to thank you for your purchase!

Hi Shelli, we couldn't agree with you more. We think it is a great heater as well. Thanks for the compliment and high rating.

Hi Pegster, we're glad we made you happy, as that is what we strive for. Thanks for your business. We appreciate it.