Thank you for taking the time to share your feedback. We regret to hear that you are experiencing an extended brew time while using your Hamilton Beach 2-Way FlexBrew Coffee Maker. This appliance has endured rigorous testing to ensure an optimal performance, when used as directed. Standard brew time for the single serve side of this appliance will be between 3 to 4 minutes, depending on the amount brewed and the elected brew setting and brew time for the carafe side of your appliance will average 1 to 2 minutes per cup. If your brew extends past the noted times, please feel free to contact our customer service department.