Hi! We appreciate your feedback; we know having to service your WashTower already wasn't ideal, so thank you for your patience and understanding! Be sure to let us know if we can ever help. ^Ian

We’re glad that you enjoyed your LG washer dryer combo! Feedback like yours is valued by every team member here and it gives us motivation to continue developing our products and services. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our please to assist you. ^Jolly

Hi, we regret to hear your experiencing a vibrating issue with your WKE100HWA model washer and dryer wash tower. We're here to assist you! Does your unit rock back and forth when you push on it gently? If so, please make sure that your unit is level as an unlevel unit will exacerbate any existing vibrations. If your unit is installed on a 2nd floor, sometimes we see that the floor may not be sturdy enough to handle the effect of the washing cycle on the floor. One possible solution may be to get some rubber cups for washing machine's feet, or some anti-vibration pads such as KE shake away vibration insulation pads that may help reduce the vibration. We'd love to go into more possible culprits and solutions. Please reach out to us so that we can! Please visit the following link to see our contact options: https://www.lg.com/us/support/contact. We look forward to you contacting us so that we can work together to reach a resolution. ^Chris