[This review was collected as part of a promotion.] Love this machine! Being 5’2”, I always wanted to maximize space in our laundry room, but without a stool, I could not reach controls on the top appliance or make sure I had removed everything. I can reach and see everything without a stool. Thank you for designing this appliance for everyone! ❤️

[This review was collected as part of a promotion.] I’m 70 years old and recently moved to a smaller house, bringing my 15-year-old LG washer and dryer. I hated that they completely filled the room. I bought the stackable unit and it’s perfect—easy to use, great capacity (accommodating my queen quilt), and I regained half the room for storage of cleaning supplies!

[This review was collected as part of a promotion.] I bought this and as soon as I tried to dry my clothes, I realized it doesn't work. The dryer does not get hot. I called customer service and was told I would have to wait 2 weeks for one of their authorized service people to repair it. He came today and said the thermostat is blown, and he will have to order a new one. I don't see how this could happen on a brand new dryer. I also asked if he could check the washer because it shakes violently when I dry my clothes, even though it is level. It said it was fine, and I just needed to have a really large load to balance it out. So, I still don't have a working dryer, and the washing machine jerks violently on the spin cycle.

[This review was collected as part of a promotion.] I bought this as a gift to my wife when we moved into our small new home, and it has frankly blown me away! The quality and features have me roped in while the ease of use and utility have my wife enamored. She's 5 foot 1 so the control center being in the middle is a godsend. The steam features are a whole other level of use as well, considering we have a husky that we adore that absolutely loves to shed on every last thing we own. This purchase was one of my favorites I have made in a long time.

[This review was collected as part of a promotion.] I have only had it for about 10 days. It is very sleek looking for a tower. Easy to use. It is hooked up to its own wifi and it gives you many more settings for washing and drying. The customer service is top notch. My only regret is that the door was not able to be switched which I needed for my small space.

[This review was collected as part of a promotion.] We have a smaller laundry room, and previous to getting our new LG Washtower, the old washer and dryer took a lot of space. We saw the LG Washtower as an available solution to have both a large capacity washer and dryer at the same time in the same laundry room. We have now used it for over a month, and absolutely love it! The color is awesome!

[This review was collected as part of a promotion.] I was looking for a new quiet tower type washer and dryer and went to a store close to me and they had exactly what I wanted. The LG appliance is the perfect thing for me it is quiet it’s efficient and does an extremely good job of cleaning and drying the clothes

I purchased this a little over a month ago and Its going pretty well. Connecting it to your phone is a bit of a pain. I recommend following a YouTube video. Instructions are terrible and the app doesn't provide very good instructions either. But when its paired it works. No major issue and and clothes are being washed just fine.

I was genuinely excited to finally get my new WashTower, but this entire experience with LG has been incredibly disappointing. They confirmed delivery for December 4, 2025 between 12:30pm and 4:30pm, so I went ahead and booked my condo’s elevators and rearranged my entire day around this appointment. Then… nothing. No updates, no courtesy call—nothing until 4:00pm, when LG finally reached out to say they were running late and asked if they could deliver later. Since that was outside my reserved elevator time, I had to scramble to check with my condo management. They promised to call me back, but they never did. By 5:00pm, I was the one calling them, still hoping the delivery might happen. Instead, I was told—very casually—that they wouldn’t be able to deliver at all. After all the preparation, the time off work, and the inconvenience, I was offered with no reasonable solution. To make things worse, the next available delivery date they offered wasn’t even the next day—it was Saturday. What’s most upsetting is that even after all this, they still couldn’t guarantee that the product would arrive within their delivery window next time. I can’t keep putting huge chunks of my time on hold for a delivery that might not even happen. This experience has been frustrating, exhausting, and honestly really disheartening. I expected better from LG.

[This review was collected as part of a promotion.] I ordered this unit in April, received in may. I was in need of a new washer/dryer and this was ideal. I have limited space and prefer a stacked set. Major upgrade. Only negative part of the purchase was delivery. As soon as they brought it off of the truck the delivery guy commented, " oh, it's not going to work, the cord won't reach..". I was devastated. Ideal as the unit was, this was not a frivolous purchase. He returned to say it was all set up and ready, able to plug it in and function. Dried my tears and started loading it up same day. My outdated set had control panel on top of washer under mounted dryer. When shopping around I noticed newer model controls are all the way at the top which seemed nonsensical. Having the panel in clear view and lit is great. Basically walks you through to decide what your washing and how to wash it best, and recognizes what it needs to set at instantly once loaded in the dryer. I like to push both the washer and dryer power buttons at the same time so they both sing together "oh hey Nicole what are we washing today". Drum lights are a feature I didn't realize I would appreciate so much. I have not cleaned out drainages yet, but have seen on social media that I should, lint trap simple and easy access. So many features on the panel alone, but the wifi/app availability was a definite appeal. However, I have had difficulty setting it up which is heartbreaking, because I had surgery and could have allowed family members to help with laundry without actually touching my best friend's buttons. Bedding, beach towels, small loads, steam fresh..all of it & then some. So far~so fantastic.