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Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+ for
Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+
4.7 out of 5 stars
stars
966 ratings966 reviews
  1. 5 stars80% (776)
  2. 4 stars14% (138)
  3. 3 stars2% (16)
  4. 2 stars1% (8)
  5. 1 star3% (28)

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Showing 1-10 of 966 reviews
Aug 26, 2026
Reviewer name: asapblake5
5 out of 5 stars
5 out of 5 stars review

Great Looking Fridge with Plenty of Space

[This review was collected as part of a promotion.] We've been really happy with this refrigerator so far. It has plenty of space, keeps everything consistently cold, and the layout makes it easy to organize both fresh and frozen foods. The shelves and storage areas are well designed and make good use of the available space. We also really like the overall look—it has a clean, modern design that fits perfectly in our new kitchen. The water and ice dispenser is convenient and easy to use. Overall, it's been a great addition to our home and we're very happy with our purchase.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Sep 29, 2026
Reviewer name: Dallas
5 out of 5 stars
5 out of 5 stars review

Amazing!

[This review was collected as part of a promotion.] Love it! We got the all black and matching appliances and we get so many compliments. Guests always tell us how good the water tastes from the pitcher! Four doors helps keep everything organized! Love that there are two different ice options :)

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Oct 8, 2026
Reviewer name: Luis
5 out of 5 stars
5 out of 5 stars review

Awesome fridge!

[This review was collected as part of a promotion.] love how much space it has full load of groceries and we still got lot open space left. The auto open door features is awesome with a light touch it opens up for you and also Al food recognizes most of food that comes in and out from the fridge.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Sep 25, 2026
Reviewer name: OrangeStud
5 out of 5 stars
5 out of 5 stars review

Love this bespoke model!!!

[This review was collected as part of a promotion.] Absolutely love this refrigerator. Few of my favorite features are as follows: 1. water bottle which is always filled for you to pour cold water without holding, 2. Touch buttons to self open the doors 3. Giant screen which shows your calendar and ring cameras 4. Separate section for ice cubes which make two types of ice cubes 5. aI feature to scan what is added and removed

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Feb 21, 2026
Reviewer name: LoTr
4 out of 5 stars
4 out of 5 stars review

It's not as great as I had hoped- but it's good

The Ice maker had some issues when we first got it, we hope that has been resolved now, although there is still a strange frost all over the ice maker tray- almost as if air is getting inside. I love the size of the refrigerator, but the fingerprints are horrible ! The water pitcher is a winner- can't liv without that again, great feature. The screen is a bit much, I was star struck in the store by all the tech but now that it's here, it's all very clunky and unnecessary. The Alexa interferes with every Alexa in my house The memo pad function only works half the time. I wish I had gotten this fridge without the screen.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Sep 26, 2026
Reviewer name: Patty
4 out of 5 stars
4 out of 5 stars review

Newer is not better

[This review was collected as part of a promotion.] First it doesnt have the motion detection. Second t doesn't have a camera for the inside of the fridge just the doors also it will be better. Third the ice was at the door too. Fourth you can shrink the picture to your taste when you do the screen saver. I had a previous family hub fridge and it was better to my opinion. Also when you click and app it takes a little bit to open it.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Sep 22, 2026
Reviewer name: LABCON
4 out of 5 stars
4 out of 5 stars review

Love the Refrigerator

This refrigerator is just so much more! Everything you woulld expect in a refrigerator is what you get, but also more beautifully packaged. The avaialbilty to do tracking, meal planning, knowledge of products inside the refrigerator, keeping track of what is used are just a few of the amazing fun features. When you have counter depth needs, there isn't any better. It is difficualt to find ones to meet the size requirements that ALSO have good space inside. That sounds easy, but how you store things and how many things you can store make a big difference. Onto the freezer, it absolutey stores more than it looks and I was concerned about the ice being stored in the freezer and continually needing to open for the ice but there is a little frost but no issue. We live in an area where you use ice 10-15 times a day, so it is expected for the usage. Middle drawer is not as deep as our previous refrigerator and there are not may changes you can make for inside shelf adjustments, but we had already identified that when we were shopping and comparing. No question we made an excellent decision choice!

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
Nov 26, 2025
Reviewer name: ekettwig
1 out of 5 stars
1 out of 5 stars review

Great fridge....until it started showing me ads

It was a great fridge. Loved most of the features and have had no issues with it. Then they updated it and it started showing ads on my screen. Now I will be replacing it and removing Samsung from the list of brands I consider for my Appliances/Electronics in the future. Ridiculous move Samsung.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
reply from SEA Care

Hi Ekettwig, We understand your disappointment with the family hubs ads appearing on your refrigerator. Let us extend our help to your unit. We shared a link below with steps to turn off the advertisement on your Family Hub. How to turn off ads on a Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS10007562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151424524) when you message us so our team can retrieve your information. Thank you. -Kimberly

Nov 6, 2025
Reviewer name: Dont buy Direct
1 out of 5 stars
1 out of 5 stars review

Where's your Service

I equipped my entire kitchen with Samsung Bespoke product, purchasing a new Samsung Refrigerator ( >$3200), Stove, Dishwasher and Microwave direct from Samsung. I went direct thinking that customer service and all the other aspects of quality would be met. However, after a little over two years (just after the warranty period) my dishwasher (bespoke) stopped working. I contacted Samsung Service and the responsiveness has been horrible. We spoke about the warranty and even purchasing a new one and never got a call back. I'd like this email sent to senior leadership at Samsung as I look for a remedy. My kitchen is now equipped with a boat anchor and the label on that anchor is Samsung. My junk Maytag lasted longer and if this is not remedied I will let every rating service know NOT to purchase Samsung, especially direct. If I sound upset, I am. I call service and never hear back. I call the warranty group and all they care about is maximizing profit by charging me >$300 for a 1-yr warranty and then call me back.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
reply from SEA Care

Hi there, We understand that your customer service experience was not ideal. You can contact our Support Team via the link below to speak with a live representative for additional assistance with your dishwasher. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please include reference number 1151254959 in your message so our team can locate your information. Have a great day. -John

Feb 13, 2026
Reviewer name: OLSEN
1 out of 5 stars
1 out of 5 stars review

LED SCREEN and AI FAMILY HUB IS PROBLEMATIC

We do not recommend this refrigerator if you are purchasing it because of the AI family hub with screen and internet connectivity. We are now on our second refrigerator since purchasing it less than three weeks ago. The first one was delivered defective because the screen would not even turn on. We then had to have a replacement delivered, and the replacement's screen has gone dark within two weeks of having been delivered. Samsung offers this refrigerator in the same configuration without a screen and the opening doors - that might be a less problematic version of this model. However, if the quality control from Samsung is so bad that the screens don't work it causes me to question their overall quality control. On top of that, they don't provide a meaningful users manual to help us troubleshoot this problem and I've spent time on their website trying to find a user's manual without success - if it exists then it is hidden somewhere or not otherwise obvious. I am frustrated by this product and the investment.

Review from Samsung US
Helpful?2CK60EXNHG9V15511905401
reply from Samsung Care

Hello Olsen, We understand how frustrating it is to experience repeated issues with a new refrigerator, especially when key features like the Family Hub screen are not functioning as expected. We’re here and willing to help. For concerns related to a blank or unresponsive display, please follow the guide below and click on the embedded section for additional details. Follow the instructions under the troubleshooting steps provided. Samsung Refrigerator control panel or Family Hub screen is blank http://www.samsung.com/us/support/troubleshoot/TSG10007236/ If the issue continues after reviewing these steps, please contact us so we can review your service history and assist with next steps. You can reach us here: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152087363), so our team can pull up your information. Thank you! ^Joshua