So this review is regarding the installation process as I encountered a lot of issues. First my old dishwasher was removed without incident, however, once it was disconnected and removed, the installer realized they were missing some key installation parts and was unable to complete the repair. They took my old dishwasher with them but failed to cap off my garbage disposal drain after previously disconnecting the drain hose. Over the weekend, I realized this error as water drained from my kitchen sink into the kitchen cabinet and out onto the floor. I notified the Installer Division RSO and was informed that in order to process a claim, I had to be emailed a link that was ultimately never delivered. RSO said there is no other way to file a claim. Then 3 days later, the installer returned wanting to complete the install totally ignoring the fact that we are now dealing with water damage that needs to be assessed and remediated. So, I postponed the final installation in advance until the water issues have been addressed but they still showed up at 8am to complete the install. Now RSO is stating that since I would not allow their installer to come in and complete the install that I "refused to let them inspect the damage". Needless to say, the purpose of them showing up was to complete the installand not to assess the damage. So after sending pictures, calling, texting, emailing Sams and RXO all week, I get a random email from RXO, saying that since i've somehow been unresponsive to them this week, that they are planning to deny the claim. The reality is I've spoken to them daily. I asked how are you denying a claim that I haven't been able to initiate because RXO is unable to email me the link. Each time I reach out to RXO, i get a different person and they have to leave every 10 minutes of the call for 3-4 minutes to consult with someone else there. So after hours and hours of being on the call, RXO now tells me to send them pictures, documentation, and an estimate of the repair so they can consider it all. I have repeatedly told them that water damage is not always visible. You have to have a company come out and take moisture levels. They may have to bring in large fans, the whole nine which could increase the repair cost. Why are they not sending an adjuster out. It's ridiculous. At one point, i was told by RXO that they hire independent contractors and that I have to pursue damages and resolution through the contractor. Later, I get a letter saying that my old dishwasher leaked after the crew had left. I'm not sure how that's possible when the installer took it with them. It's a mess and i've gotten the complete run around and there has been no accountability. Be aware if you are getting a dishwasher installed if anything goes wrong it will be a nightmare to resolve. As you see in the picture, parts were left on the counter with the dishwasher sticking out into the floor.