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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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Showing 41-50 of 892 reviews
Apr 5, 2023
moto
4 out of 5 stars review

Verified Purchase

Why pay more?

Better fit & feel than the Walmart Assurance brand, but still room for improvement. Like them better than Depends & much cheaper. Pay attention to size, bought small/medium size for 32-33 in. waist, large would have been way too bulky & uncomfortable.

Helpful?6B08GMGCUQPT15496411032
Oct 11, 2021
rhuff
1 out of 5 stars review

Bad...

One of the reasons I have kept my Sam's Club membership active is to buy these for my husband, who has Parkinson's and Alzheimer's. They used to fit well, were absorbant enough to get him through the night, and he could usually get them on and off himself. Now they are ridiculously small and uncomfortable. The "improvements" are terrible.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your husband’s recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 26, 2021
Jim
1 out of 5 stars review

Adult diaper change

I’m agreeing with the men and women who have been reviewing this product. They cut me in half. I’m fairly sure this is a cost savings for your company or the change wouldn’t have occurred. You folks need to listen to your customers when so many are complaining about the same product. Unless you don’t care, which is probably why.

Helpful?6B08GMGCUQPT15496411032
Dec 5, 2022
Rich
5 out of 5 stars review

Verified Purchase

Underwear that fill the bill.

Excellent product. Saves us a lot of time and money. I am a Prostate Cancer survivor. 10 years ago and last June. Both times I was required to wear either Pads of underwear. After Radiation treatment things were different and the underwear became very important. You have a great product and I will continue to purchase them from Sam's as they do what I need and the cost is reasonable.

Helpful?6B08GMGCUQPT15496411032
Oct 3, 2021
rkowal
1 out of 5 stars review

men's disposable underwear

This new product stinks!!! The L/XL hardly fits my husband where the previous ones were comfortable and well fitting. The absorbency is terrible!!! We are changing his underwear after only a few hours of use. The old ones use to absorb so much more urine and allow for longer periods of time between changes. Since trying these, we need to limit our outings based upon when his underwear will need to be changed. The fabric is scratchy and has actually caused chaffing. This product needs to be discontinued.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your husband's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further..

Oct 21, 2021
Eric 45
1 out of 5 stars review

Worst upgrade ever!

Nothing about this redesign is better than the old design. This version is less than half as effective and absorbent. Most of the reviews I've read are now negative. The friends I've recommended this product to are as disappointed now as I am, if not more! Why in the world would you fix it if it ain't broke? Please correct this mistake for your customers sake! Yours truly Eric 45

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning Eric. We are sorry to hear about your experience as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 7, 2021
Ron
1 out of 5 stars review

Do not buy!!

I have used these for years. This recent change is horrible. Read all of the other people's similar comments to see a similar theme. They are too small now (using the L-XL size), uncomfortable, not as absorbent, don't even 'feel' as good in hand. If they don't go back to a good product that didn't need "improvement", these will be the last ones I buy. Wake up Sam's--you've got a problem here that needs fixing ASAP.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Hi Ron..We appreciate your feedback. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 19, 2021
Anonymous
1 out of 5 stars review

you ruined a great product

don't now whose idea it was to change a good thing but whoever is responsible should be looking for a job. the new members mark mens disposable underwear SUCK. flimsy, don't fit the same, cheaper quality. CHEAPER to sams probably but a LOSER to your customers. You guys need an advisory board tokeep you from making more bad choices. BRING back the peoples choice.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 22, 2023
Cheapskate10
3 out of 5 stars review

Verified Purchase

Mixed feelings on this

I usually have no problems with Member's Mark brand so I chose this as a less expensive version of Depends. Although I like the fact that it's also a slim product, the fact that the sealing method is causing a lot of unwanted extra sealing on the underwear itself is driving me crazy besides wasting time. Sometimes they open easily and sometimes you actually rip into the fabric trying to separate. The extra seals are sometimes near the top and sometimes further down ripping the main section. Based on reviews of others, this is obviously not a one-time problem with this batch. Please fix it. The only other thing I will add is the lumping the sizes. Although I'm sure this is a cost-saving move, I really prefer that Depends provides the most appropriate option to size.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Afternoon, thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Nov 8, 2021
Michael J
1 out of 5 stars review

Not Like Before

Sam's must have a new supplier; not only is the packaging different, but the underwear (size L/XL) no longer fits at all comfortably. It is too tight in the waist and below, as if it were a S/M size! I will return the unused (79) underwear and have ordered the Depends brand after using the Makers Mark brand for 2 years.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Hi Michael! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.