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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size

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Showing 31-40 of 892 reviews
Oct 5, 2021
Paula Black
1 out of 5 stars review

Product Change

I have been buying this product for years for my mentally disabled brother. This new product is trash , the sizing is way off and cheaply made. People that use this product are disabled and most are on a limited income , Do you not Care about that ??? This product needs to be pulled from the shelves immediately ! Bring back the old perfect product or I will be forced to go elsewhere. I am so Angry with Sams Club I am seriously thinking about canceling my membership and Sams Credit Card. Something Must be done Immediately !

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning Paula. We are sorry to hear about your brother's experience with sizing as we want our underwear to fit and perform their best for him. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Dec 11, 2021
Jamie
1 out of 5 stars review

Member's Mark Total Protection???

The "new & improved total protection" is a lie. My father can barely squeeze into the L/XL diapers. What are you going to do about it? Reading the other reviews, I see my father is far from the only one that has a problem. Again, what are you going to do to fix the problem. Offering people a refund still doesn't protect the wears from soaking themselves or allow a comfortable fit that doesn't chafe the aged skin.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Hi Jamie! We appreciate you contacting us. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 19, 2021
Anonymous
1 out of 5 stars review

you ruined a great product

don't now whose idea it was to change a good thing but whoever is responsible should be looking for a job. the new members mark mens disposable underwear SUCK. flimsy, don't fit the same, cheaper quality. CHEAPER to sams probably but a LOSER to your customers. You guys need an advisory board tokeep you from making more bad choices. BRING back the peoples choice.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 8, 2021
Michael J
1 out of 5 stars review

Not Like Before

Sam's must have a new supplier; not only is the packaging different, but the underwear (size L/XL) no longer fits at all comfortably. It is too tight in the waist and below, as if it were a S/M size! I will return the unused (79) underwear and have ordered the Depends brand after using the Makers Mark brand for 2 years.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Hi Michael! We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 6, 2021
SuzyQ
1 out of 5 stars review

Not Pleased

Just want to express my opinion on a product I have purchased for husband for sometime, always with satisfaction, till now. The recent product change to the Total Protection Underwear for men, UPC# 1 93968 07831 7, S/M 92 count versus the prior item, I must say, does not even compare.. The fit, absorbency and comfort are all very inferior to the previous item. I must say, that just the changes in packaging, should have been enough of a bump on the bottom line, but I guess you just could not stop there. Well, I will not purchase anymore, not even for home use, let alone for any secure feeling, if he is out in the public. I just would not want my husband to experience any embarrassment.

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Hi Suzy. Thank you for your feedback. Providing consumers with a high quality product is very important to us and we take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. If you have any further questions or concerns, please reach out at 888-301-0332 - we look forward to hearing from you!

Aug 26, 2021
Jim
1 out of 5 stars review

Adult diaper change

I’m agreeing with the men and women who have been reviewing this product. They cut me in half. I’m fairly sure this is a cost savings for your company or the change wouldn’t have occurred. You folks need to listen to your customers when so many are complaining about the same product. Unless you don’t care, which is probably why.

Helpful?6B08GMGCUQPT15496411032
Oct 13, 2021
the worst
1 out of 5 stars review

don't buy these

So I've wasted over $90 on these I used to buy them had no problems they redesigned them I ordered them they sent me the wrong size so those are garbage then I bought another one at the store right size and every single pair rip up the side as soon as you put them on so I buy another box thinking I might have done something no same thing rip right up the side so best idea anybody even looking at a review which I tend to forget to don't buy these they are horrible now I'm stuck with a hundred dollars out having to go buy them somewhere else

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing and tearing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 23, 2022
HarryToes1949
5 out of 5 stars review

Great Product for Incontinence

I was somewhat distressed when the size of the S/M suddenly got smaller, but over time I have found it does not really matter. My wife told me early on that it is not the size of the waist that is important in diapers, it is the size of the leg holes! I have really skinny legs and the S/M fits my upper legs thighs just right so I don't leak around the openings.

Helpful?6B08GMGCUQPT15496411032
Sep 14, 2021
NicknamesStink
1 out of 5 stars review

"New Improvements" are NOT Improvements!!

As a caregiver for my husband Sam's has made my life much more difficult. The new "improved' men's S/M diapers are junk. My husband is slim, has a 33" waist, and no butt and these new improved diapers are no good at all. 1. They are way tighter and smaller. 2. They are not nearly as absorbent and leak WAY more making it necessary for me to have to be change them more often. I have to use 3 times as many during the night now. 3. I now have to change the sheets every night due to excessive leakage. 4. I nowhave more laundry too do in my spare time. And don't tell me to use a pad. They bunch up, shift all around and are very uncomfortable to sleep on causing bed sores. In addition they are an expense I did not have before the "improvements" to these diapers. Sam's, BRING BACK THE ORIGINAL ONES!! Help out caregivers instead of making our lives more difficult!!!! Or another thought is to market these as a "Dress Up" slimmer less bulky style for going out to dinner, movies, etc. when being worn with dress pants. Just make sure to bring a couple of spares with you. You are going to need them!!!

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

Good Afternoon and thank you for your loyal patronage, feedback and suggestions. Our sincere apologies for any hardship or inconvenience regarding these changes. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your husband or other options.

Sep 1, 2021
Allie
1 out of 5 stars review

Terrible!!!!!

I have used these diapers for years and now they changed the size and absorbency on them, they are way too small on my dad and he pees all over his covers and we have to change his sheets everyday, this is unacceptable, I'm mad I bought 4 boxes because I thought they just changed the look of the box to find this out! I even threw away my receipt because I was so confident I wouldn't need it, I want my money back this is BS!

Helpful?6B08GMGCUQPT15496411032
reply from Consumer Relations

We appreciate you contacting us Allie. We’re disappointed to hear that your dad's recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.