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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Men, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Men, Choose Size
4.5 out of 5 stars
stars
2,527 ratings897 reviews
  1. 5 stars76% (1,916)
  2. 4 stars12% (314)
  3. 3 stars5% (117)
  4. 2 stars2% (61)
  5. 1 star5% (119)

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Showing 161-170 of 897 reviews
Aug 24, 2021
Reviewer name: Catherinepcs
1 out of 5 stars
1 out of 5 stars review

They've changed!

I have bought my husband Member's Mark brand underwear for years. The last time I bought them I noticed that the box was smaller, but assumed it was just the packaging. No, this new version is totally useless to us. Less protection and they look like they were made for a child even though we bought the L/XL ones like usual. And to make matters worse, I bought two boxes of these! Not happy, not one little bit.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Thank you for your feedback Catherine. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 6, 2021
Reviewer name: rob39
1 out of 5 stars
1 out of 5 stars review

Doesn't fit at all

I have been buying these for my husband for quite some time now. Just opened the new box and can't even get them all the way up on him. This has really left us in a bind as we are homebound and order these. I can't just run out for more. The S/M size might fit a child or really skinny adult. Beware if you have been buying these. They are no where near the same.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 28, 2021
Reviewer name: bd073
1 out of 5 stars
1 out of 5 stars review

You ruined a great product

I bought these a couple of months ago for my husband who is a double amputee. The old product sizing was perfect, but the new S/M product is awful. Poor fit. The old product S/M fit up to 38" and fit him perfectly. The new S/M is up to 37" and rolls around his waist and just doesn't fit well. I tried the l/XL and they are now too big and roll as well. Please go back to the old product sizing.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for your husband. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 16, 2021
Reviewer name: Shana
1 out of 5 stars
1 out of 5 stars review

HATE THE NEW STYLE

I'm not sure why they changed the design of these when they were great to begin with. With the new style the sizing is way off (fit almost like thongs), barely hold anything & leak badly. I will not be buying these anymore unless they go back to the old design & we purchased these a lot. I am sad we have to pay more for the name brand but what is the point of spending anything on these when they do not work well at all? Let us know if you go back to the old design & we will happily buy them again & again.....until then we will NOT be purchasing these anymore which is very disappointing!

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Shana. Please reach out to our Customer service line at 888-301-0332. We will be happy to refund this recent purchase and help in finding the best size for you.

Mar 13, 2024
Reviewer name: Linda417
1 out of 5 stars
1 out of 5 stars review

Sides ripped

This is the third time that I have bought this underwear. The first two times were great. This last time was a disaster. Could not even pull them up without the side ripping out on them. And it happened while I was on vacation, and left my caregiver with No underwear for my person. They had to go to the store to buy some while I was gone.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Aug 23, 2021
Reviewer name: Linda
1 out of 5 stars
1 out of 5 stars review

Size not a true size

We’ve been buying this brand in L/XL for some time - for some reason they’re made too small now. My husband is only 170 lbs with hardly a 36” waist. Just bought our second carton and they do not fit. What can I do with these since they don’t fit him? Please go back to the other manufacturer that was making these.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

We appreciate you contacting us, Linda. We’re disappointed to hear that your husband’s recent experience with our new underwear did not meet his expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Oct 12, 2021
Reviewer name: Caz
1 out of 5 stars
1 out of 5 stars review

New changes are horrible

One of the reasons I have a membership was to get these for my disabled son. I don't know why the design changed, but they are horrible now. My son has a 38" waist and the Lrg/XL size now are too tight and uncomfortable. They leave red marks on his waist so there is NO WAY these fit up to a 59" like advertised on the box. They now also leak between the legs in the back and they never used to. Terrible redesign choice.

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning Caz. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations for your son. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332 so that we may discuss your feedback more and offer other options. We might be able to reach out to the manufacturer for other product suggestions for your son.

Nov 11, 2021
Reviewer name: upset
1 out of 5 stars
1 out of 5 stars review

everyone deserves a refund.

the sizes are misstated yet you keep selling it. now you send an email and admit you know but keep selling to people who already suffer from a medical condition. why shouldn't we bring a class action been on hold for over 30 min to try to speak to you

Helpful?6B08GMGCUQPT15490163998
Jan 17, 2023
Reviewer name: JD
5 out of 5 stars
5 out of 5 stars review

I expected less

I’ve been ordering another brand for a while now with good luck. Well my usual brand is out of stock and I had less then I thought so I ordered this just to get me by and I will say these are great. I’ve had instances where my full bladder had decided to empty itself and these did not overflow. The only downside is they don’t dry up as well as my usual brand. All in all I’ll order again.

Helpful?6B08GMGCUQPT15490163998
Jan 21, 2025
Reviewer name: Wally
2 out of 5 stars
2 out of 5 stars review

Splitting

I have used these for about two years and have been pleased with them until recently. The left side of the underware have been splitting up to the top which is a little stronger. I feel funny trying to keep them tigether all day. I hope the manufacturer is aware of this problem and has taken steps to fix the situation. As of now i have recommended them to others but am starting to worry. I have had about 25 percent of this box split

Helpful?6B08GMGCUQPT15490163998
reply from Consumer Relations

Good Morning! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.