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Samsung Bespoke 23 cu. ft.  4-Door French Door Refrigerator w/ AI Family Hub+

[This review was collected as part of a promotion.] Excellent product, great discounts ordering online

Great deal

Samsung US

[This review was collected as part of a promotion.] I love this fridge. It’s massive and fully featured. Beverage center is a real hit

Great features

Jeffrey

I purchased the Samsung Bespoke 29 cu. ft. 4 Door French Door Refrigerator, Model RF90F29EECRAA , on January 13th, 2026. From the beginning, my experience with this product has been far from what I expected.

Even during the initial purchase, the product I received did not match what I ordered. Although I provided clear evidence of the mistake, I never received my full refund for the incorrect item. That was my first sign that things were not going smoothly.

Once the correct refrigerator arrived, I hoped everything would finally be fine. For a few months, the unit worked as expected. However, on Wednesday, May 27th, after a Samsung software update that occurred in the early morning hours, the freezer section began to fail. Before the update, the freezer performed normally. After the update, it could only cool slightly but would not freeze anything. This caused all my stored food to spoil, which was extremely disappointing for a refrigerator that is less than six months old.

I reached out for assistance, hoping for guidance or clarity on why a software update would affect the freezer’s performance. Instead, I found myself dealing with explanations that did not match the reality of what happened. It was difficult to understand why a product update would lead to such a significant drop in performance, especially for an appliance designed to protect food.

Having lived in South Korea, I am familiar with how Samsung products are typically supported and maintained. In Korea, product issues are handled with urgency and professionalism. Experiencing such a difference here in the United States has been surprising and concerning, especially for a brand known worldwide for its technology and innovation.

It is also hard to ignore how often extended warranties are promoted. After experiencing a major issue in under six months, it raises questions about long‑term reliability. A refrigerator should not struggle this early in its lifespan, especially after a routine update.

Overall, the combination of the initial ordering issue, the incomplete refund, and the sudden freezer failure after a software update has made me question the consistency and dependability of this product. I truly expected better from Samsung.

Samsung Bespoke 29 cu. ft. 4 Door French Door Refr

[This review was collected as part of a promotion.] Very satisfied with this new fridge. It performs as expected regarding its core function (fridge/freezer) with a very fast cool down time. The technology packed in to this thing is what makes it exciting. We love being able to monitor the fridge remotely. It has a ton of space and is a great addition to our kitchen.

Robust performance and exciting features

Customer reviews for Samsung Bespoke 23 cu. ft.  4-Door French Door Refrigerator w/ AI Family Hub+ 

Member photos

Great deal

Great features