Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+ for
Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+
4.7 out of 5 stars
stars422 ratings422 reviews
  1. 5 stars81% (342)
  2. 4 stars13% (56)
  3. 3 stars0% (1)
  4. 2 stars1% (3)
  5. 1 star5% (20)

Member photos

  • +345 images
Sort by |
Showing 411-420 of 422 reviews
Jun 24, 2025
zxlr
1 out of 5 stars review

Worst service ever. Long time customer - no more.

[This review was collected as part of a promotion.] Showed up with a door problem that was simple, but Samsung refused to fix. After waiting for three months, they changed the install date which caused a vacation to be rescheduled. Samsung does not compensate for poor planning on their part. Samsung then refused to help me on the phone or chat with the non-functional fridge. I have seven case numbers and chat transcripts to prove it. The fridge might be nice, but service/support is horrific.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
reply from SEA Care

Good day, We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149713967) to help our team locate your information when you message us. Have a great day. -John

May 8, 2025
Pastrychefdani
5 out of 5 stars review

My #1 bucketlist item

[This review was collected as part of a promotion.] I recently bought a new house and while I was walking through the aisles of a store, I saw the Samsung bespoke refrigerators and fell in love. I purchased the model with a AI capability and a giant screen. You don’t really know how the fridge works until you have it sitting in your kitchen and you start playing with it. I’ve been able to watch YouTube., Listen to music see what’s inside of my refrigerator not have to touch the handles at the bottom to open up the refrigerator. I also like that I was able to hook up my camera from outside and receiving a receiving an alert and a video of who is at my front door when the bell rings. The freezer storage is plenty full and I love that I have a choice of ice cubes. I also have the bespoke stove and I was able to hook up through Wi-Fi my stove and refrigerator so if I’m preheating my stove once it’s done preheating a message will pop up on my refrigerator letting me know that the stove is done preheating. I downloaded the smart things app to my phone and I’m able to manage the refrigerator while I’m away or if I’m in the grocery store I can check out what is inside the refrigerator. The self filling water pitcher is such a cool addition. It comes in handy, especially on hot days. it’s nice to always have cold. Filtered water ready for you. I don’t know if it’s because of a new refrigerator, but the lighting is very bright and the shelving inside the refrigerator is very spacious. I’m excited to have a cheese drawer however, I can also use the drawer for other purposes and manage the temperature. The delivery and installation was really quick and the gentleman who installed the refrigerator reviewed the refrigerator before he let me start to touch the screen. It is a pretty easy set up and you can also program it for a different language. i’m so happy I purchased the refrigerator and I can’t wait to continue to use it.

Review from The Insiders
Helpful?470BPLVTEU1I15489020052
May 6, 2025
Jazze Jae
5 out of 5 stars review

Awesome Refrigerator

[This review was collected as part of a promotion.] I bought this refrigerator and it was just delivered today. I am absolutely in love with it. The only thing I would say is I'd wish there were more how to videos.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
May 3, 2025
SamsungLover
5 out of 5 stars review

Nice looking refrigerator

[This review was collected as part of a promotion.] I bought the bespoke white glass refrigerator two weeks ago and we love the functionality. My kids like the 32” touch screen a lot.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
Jun 3, 2025
Harsha
4 out of 5 stars review

Great features but with Glitches

[This review was collected as part of a promotion.] AI part is good, but at the same time annoying sometimes, the auto open door works great on the left door, but the right door doesnt open completely, opens only partially.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
May 11, 2025
Edaug
2 out of 5 stars review

No light in the freezer.

Nice features. Not sure about the value to cost. But very disappointed in a big design flaw. No Light for or in the freezer. Have to turn on all lights in the kitchen to see and sort through contents.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
reply from Samsung Care

Hi Edaug, It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help. This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149140234 to help our team pull up your information. Leo

Jun 12, 2025
Mike
4 out of 5 stars review

Amazing with one complaint

AMAZING fridge, LOVE the tech, EXCEPT there is no way to pair with an external speaker for audio!! Update software to pair with bluetooth speaker to play the fridge audio, no one wants to listen to a tiny speaker sound.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
May 3, 2025
Chargernife
4 out of 5 stars review

Great Design

[This review was collected as part of a promotion.] I like this fridge, it's has a beautiful exterior. The AI inside feature is super useful. I love the beverage center and Auto open doors.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
May 28, 2025
apro
5 out of 5 stars review

Fantastic Piece of Tech

[This review was collected as part of a promotion.] It's big. It's smart. I need a bigger kitchen :) This thing has everything you could wish for in a refrigerator. Checks all the boxes.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
May 31, 2025
Hangtownmedia
5 out of 5 stars review

Excellent Refrigerator

[This review was collected as part of a promotion.] This is my 3rd Samsung HUB Refrigerator in the last 5 years, all of them have been outstanding with no problems in each of my homes

Review from Samsung US
Helpful?470BPLVTEU1I15489020052