I've been using Suncast hose reels for about 20 years, so I bought this one from Sam's Club expecting the same reliable design I've trusted for years. Unfortunately, it feels like Suncast decided to cut corners. The connecting hose is now about two feet shorter than it used to be. I figured, no problem, I'll just use the hose from my old Suncast reel. But now they changed the connection setup too — instead of the standard setup they've used for years, this one has two female ends, making the old hose useless without extra adapters. It's disappointing to see a trusted brand cheapen the product and make it less convenient for loyal customers. Save a penny, lose a dollar. Good riddance to what used to be my go-to brand.

Terrible hose reel and even worse customer service. First, it was ordered on May 18, 2026 and showed a two (2) day delivery. Didn't get delivered until May 30, 2026. No reason, just slow workers I guess. Tried to cancel after the two (2) days and it still showed as not shipping, was told "sorry, it's already in process and can't be canceled." That was on May 21, 2026, nine (9) days before I actually got it. FedEx shows it didn't ship until May 25, 2026. So why couldn't it be canceled on the May 21st, 2026? Also, once connected, it leaks at all connections. Tried different hoses, different outdoor faucets, same results. Terrible hose reel.

Love everthing except the connection leaks

Nice, clean solution. Easy to setup and fill with a hose!

It's just ok. Not as sturdy as i would like it to be, but for the price it's good

I bought 2 of these and they are a game changer for my lawn. The swivel feature helps a ton!

Works well. Exactly what I was looking for

Good quality, works as it should.

Internal fittings leaked. Possibly defective? Returned.

Hose that connects to facet links no matter how tight it is. Hose to connector same issue. If container swivels to release more hose water sprays. Hard to move, hose hard to wind up after use. Poor quality 😢