Hi, thanks for your positive review for your 30 cu. ft. Smart wi-fi Enabled Refrigerator with Craft Ice™ Maker. We always love to hear from customers who love their LG refrigerators! Enjoy the LG refrigerator kitchen experience! Should you ever need support, don't hesitate to reach out to us via phone or chat support-whichever method works best for you! Details for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi there Jeanette. Thanks for reaching out and providing feed back. You are a valued customer, believe it or not your feedback helps LG improve its products as well as customer service. We are excited to hear that you are enjoying your LG Refrigerator. Remember to change the filter every 6 months to avoid bad tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.