We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

Hey there! We love our craft ice maker, and we want to help you love it too. Let's work together to see if we can find a more permanent fix for this. Please reach out to our social media team using @LGUSSupport, and we'll be more than happy to assist! ~Ave

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi, thanks for your positive review for your 30 cu. ft. Smart wi-fi Enabled Refrigerator with Craft Ice™ Maker. We always love to hear from customers who love their LG refrigerators! Enjoy the LG refrigerator kitchen experience! Should you ever need support, don't hesitate to reach out to us via phone or chat support-whichever method works best for you! Details for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris