Thank you so much for sharing your experience with us. We truly understand your feelings about the inconvenience you've faced. Losing your groceries is disappointing. Your feedback is very important to us, and I want you to know that we're committed to improving our service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hello, Melanie! We appreciate you sharing your experience with your LG Refrigerator. It’s wonderful hearing how much you’re enjoying all those thoughtful features — from the adjustable shelving and spacious freezer to the versatile middle drawer that adapts to whatever you need. The triple‑style ice options, including that gourmet globe ice, sound like they’ve taken your drinks to the next level, and the night‑time dim light is a sleek touch that makes everyday use even better. We’re glad this LG unit is bringing so much joy and convenience into your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, there. Thank you for your feedback. We're pleased to hear that you like the look of the LG Refrigerator (LRMDS3006S) model and are committed to addressing the loud rattling sound you've experienced. Most of the time, these sounds are just a part of its regular functioning. However, if you notice that the noise is getting a bit louder than usual, don't worry, here is a link that contains the necessary steps that might help address your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479# if you need further assistance, don't hesitate to contact our Social Media team at @LGUSSupport. We aim to ensure your complete satisfaction with our products.~Zie

Thank you for sharing your feedback. Your fridge is designed to offer long-lasting performance, and we want to ensure it meets that standard. We’d like to learn more and explore how we can support you. Please contact our team via social media @LGUSSupport with your contact details. We're here to help and committed to making things right. ^David

Thank you for your feedback and the information. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video:https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha

Hi there Jeanette. Thanks for reaching out and providing feed back. You are a valued customer, believe it or not your feedback helps LG improve its products as well as customer service. We are excited to hear that you are enjoying your LG Refrigerator. Remember to change the filter every 6 months to avoid bad tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.