Hello there, we apologize for the negative experience and appreciate your feedback. We hope to have the opportunity to serve you better in the future. ~Tanisha

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai

Thank you for taking the time to share your experience with our LG LRMDS3006D. Your feedback is invaluable to us as it helps us identify areas for improvement. We will use this experience to enhance our quality control processes and ensure that such incidents are minimized in the future. To rectify this for you, please send us a private message on our social media team at @LGUSSupport. - Ken

Hey there! We understand the importance of having a functional fridge and enjoying cold drinks. We need more information about your ice maker to narrow down the cause of this freeze-up. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We will try to get your fridge working and ice made in every one of your glasses. ~ Jupe

Thank you for your feedback and the information. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video:https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha

Thank you for sharing the love with our LG refrigerator, model LRMDS3006S and we want to thank you for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate your patience and understanding in regards to the issues that you’ve encountered, if you have other concerns please don’t hesitate to reach us at our customer service line 800) 243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. ^Danee