Hi there Jeanette. Thanks for reaching out and providing feed back. You are a valued customer, believe it or not your feedback helps LG improve its products as well as customer service. We are excited to hear that you are enjoying your LG Refrigerator. Remember to change the filter every 6 months to avoid bad tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Thank you for sharing the love with our LG refrigerator, model LRMDS3006S and we want to thank you for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate your patience and understanding in regards to the issues that you’ve encountered, if you have other concerns please don’t hesitate to reach us at our customer service line 800) 243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. ^Danee

Thank you for your feedback and the information. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video:https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha

Hey there! Thanks for the shout‑out. Sounds like your fridge is delivering on both style and function, and those ice balls are definitely a cool bonus. If you ever need assistance, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich