Hey there. We appreciate your time in leaving us a review regarding your refrigerator. We want to ensure that you're getting a quality experience with using your refrigerator. Sadly, this didn't sound like the case and we'd like to further investigate and take a second look into this. Please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony

Hello! We thank you for sharing your concerns regarding your LG French Door Refrigerator! We apologize for the inconvenience, and that your attempt to receive satisfactory service was not met. We make sure to provide exceptional service to make life more convenient for you.If you would like to look into this further with us, please private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We would be happy to assist you further.~Rita

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane