Hello, we are sad to hear that your LG Craft Ice Refrigerator has fallen short of your expectations. We would love to see what we can do to support you! Private message us on our social media accounts, @LGUSSupport. ~Tegan

We highly appreciate your honest feedback regarding your experience with your LG refrigerator. Thank you for helping us recognize such problems. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz

Hi there, We're responding to the issues and concerns regarding repair or waiting for replacement parts. We're concerned about the tremendous loss and inconvenience of this issue. Due to a high volume of customers in need of parts and service technicians. We're working tirelessly to serve every valued customer in a timely manner, with all of our available resources. Thank you for the patience it has taken to bear with us. ~Tanisha

We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha