Hello there, we regret this experience that you've mentioned. We'd like to take another look into what is causing the issue with your craft ice maker. Please contact directly with the serial number and a good phone number. ~Tanisha

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hey, Patricia! We've attached a link with more info regarding common ice maker issues, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below. We'd love to see what's going on! https://www.lg.com/us/support/contact ^Ian