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Customer reviews for LG 30 cu. ft. French Door Refrigerator with Craft Ice™ for
LG 30 cu. ft. French Door Refrigerator with Craft Ice™
3.9 out of 5 stars
stars
981 ratings977 reviews
  1. 5 stars49% (484)
  2. 4 stars20% (195)
  3. 3 stars10% (102)
  4. 2 stars8% (74)
  5. 1 star13% (126)

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Showing 201-210 of 977 reviews
Nov 10, 2023
Reviewer name: Crazylen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] Purchased this LG French Door 2 draw refrigerator 3 months ago for our new home. This is my 3rd LG French Door refrigerator. Previous 2 were sold with our last 2 homes. They have plenty of room in both refrigerator & freezer draw & middle draw we keep our vino & cheese . Overall they work well , kept temperature perfect & all ice makers work regularly. We have no complaints

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Jun 11, 2021
Reviewer name: Bill0996
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointment

[This review was collected as part of a promotion.] Five plus months old and already had compressor replaced, currently, freezer compartment does not maintain a constant temperature. Have a current repair request in because ice maker does not work. Technician told us with compressor repair that this model has had nothing but trouble.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Sep 25, 2021
Reviewer name: Cstar1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so Good

We bought this refrigerator in Aug. 2021. We have enjoyed this appliance so far. Our friends are quite impressed with it and somewhat envious. I gave the rating of 4 stars only because it's too soon to tell whether this appliance is excellent because it is only a month old. Even the crappiest appliances can look and operate really good when just a month old. Contact me in Aug. 2022 and ask me for another review and I will let you know how things are going at that time. Currently however, all is good! we love this refrigerator.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Jan 19, 2023
Reviewer name: BluDoberman
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great features, but compressor failed

This is a beautiful, large capacity refrigerator with great features. The craft ice and full convert drawer are great features. Unfortunately, shortly after getting this fridge, we noticed water dripping out the ice/water dispenser in the door. Initially we thought an ice cube or two got stuck in the dispense, melted and expelled water down the front of our fridge doors. No, our compressor failed. Both fridge and freezer were not cooling. Items in freezer were thawed and fridge items were just below room temperature. LG came out and replaced the compressor under warranty, but we lost a ton of food (as this is a 30 cu ft unit).

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Social Media

We want to thank you for taking the time to communicate with us about your experience with your LG refrigerator. We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000...^Ivan

Aug 31, 2023
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not a good start

Refrigerator delivered in Feb 2023. August 2023, freezer stopped working and a new compressor had to be replaced. This doesn't sound like I'm going to have good luck with this refrigerator. Very disappointing overall. Lost food and had a mess since the ice melted and came out through the dispenser on door.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Customer Care

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6428PLm4Y `Tanisha

Apr 12, 2022
Reviewer name: It broke
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

It broke

[This review was collected as part of a promotion.] No good it broke in less than a year. The only reason this is getting 2 stars is the fact that eventually i got my money back. Oh yeah there is not one available to fix it ether lol. Good luck everyone…

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Social Media

We hate to hear this and thank you for providing this feedback.^Sandy

May 23, 2022
Reviewer name: Italia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing features!

[This review was collected as part of a promotion.] Purchased over a month ago and we have been extremely impressed by this awesome refrigerator! Unbelievable amount of storage space and we love the extra pull-out drawer and the extra shelf space in the door!

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Aug 28, 2021
Reviewer name: Daniel2614
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great size and lots of room

Great size and lots of room. Don’t buy because of the craft ice. It’s so slow to make and honestly you can make more yourself using silicone molds. That’s extra space in freezer for something else. That being said the regular ice and crushed ice are the best. My family loves it and with the kids moving back home the extra size is great. The WiFi feature is awesome so when kids leave door open I get an alert. If they sold this same refrigerator w/o t he craft ice option meaning the round balls then I would highly recommend.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Apr 17, 2022
Reviewer name: wmh1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

nice design

[This review was collected as part of a promotion.] I've only had the fridge for just over a week so have no idea how it will fare long term but so far so good. Love the layout and design, especially the door-in-door feature. Would have liked better lighting in the freezer compartment and would have liked much better lighting in the full convert drawer. Love the drawer but lighting barely adequate.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Nov 8, 2023
Reviewer name: Rick Gee
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good Service Once You Finally Get It!

Both technicians were great and once they were on the case things went well and quickly. But it took almost three weeks to get someone out to our house and many texts and messages to finally get them there. Frontier Dispatch didn't really seem to know what they were doing but all's well that ends well I guess.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from LG

Hello, Rick. Thank you for sharing your experience with your LG Refrigerator. It's great to hear that both technicians provided excellent service once they were involved and that the repair process moved quickly from that point. Your feedback about the initial delay and coordination with Frontier Dispatch helps us understand where improvements may be needed. For reference, you can explore LG appliance support and service resources here: https://www.lg.com/us/support. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this service scheduling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James