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Customer reviews for LG 30 cu. ft. French Door Refrigerator with Craft Ice™ for
LG 30 cu. ft. French Door Refrigerator with Craft Ice™
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Showing 101-110 of 952 reviews
Apr 5, 2022
TomTheSailor
4 out of 5 stars review

Verified Purchase

Many nice features but...

[This review was collected as part of a promotion.] There are many things I like about this refrigerator, such as the cavernous bottom freezer, the very convenient door in door, and the control I get from the LG ThinQ app, but it has a pretty significant deficiency, the craft ice maker. The ice maker in the top door dispenser works okay but has a small capacity. That's why the craft ice maker in the freezer is so important. We need to have enough ice to put in an ice chest to go to the beach. However, the craft ice maker only makes 3 or 6 cubes per day based on a setting. At the higher rate of 6 cubes per day it takes over a month to fill the relatively small bin, which is still not enough for a typical outing. We are forced to use ice packs to overcome this deficiency. If you don't need much ice, everything else about the refrigerator is wonderful.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Sep 4, 2022
OregonChris
3 out of 5 stars review

Verified Purchase

Great fridge, craft ice keeps failing

[This review was collected as part of a promotion.] This fridge is great as a fridge. It’s spacious, bright, lots of options to change sizes for different items, easy to clean and the flex drawer is a great concept and well executed. The main issue is craft ice. A great concept but poorly executed. whwn it worked it was a great addition, sadly it has barely worked. Our first one failed just after a year of ownership so we had to pay out of pocket to get it fixed. 2 months later, the replacement failed. The ice gets stuck in the mold and won’t fall into the tray but the machine thinks they did so it attempts to fill the mold again which just sprays water into the ice tray creating a big block of ice that is not useable. It really sucks that this is the case because it was such a fun addition. Overall I do recommend the fridge but don’t count on craft ice working unfortunately.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Social Media

We hate to hear this and thank you for taking the time to provide us your feedback. We will be happy to pass this along to our product developers. ^Sandy

Aug 8, 2022
Smurfett
1 out of 5 stars review

Verified Purchase

No Ice Less than 90 days old

The top ice maker stopped making ice, the try got locked up and I nor tech could unlock it. While waiting on tech to come for first issue the Craft Ice Maker was not dropping ice, it was froze up then water was just dumping in the ben and making a loud banging noise. Tech advised that one needs to be replaced. (really). and of course on back order.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Social Media

We would be happy to help you with getting an update on the parts status on your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer

Jan 9, 2023
B Johnson
5 out of 5 stars review

Verified Purchase

Awesome features and customer support.

Bought this 5 months ago, and it is awesome. The craft ice maker had an issue, but LG support detected it before we even noticed. It was just an easy firmware update, and it started working perfectly again. This is our first LG refrigerator and we love it, very spacious and easy access to ice maker and water filter.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Sep 15, 2023
Jchrystie
5 out of 5 stars review

Verified Purchase

Great features!

[This review was collected as part of a promotion.] I'd been looking for a new fridge for weeks, researching online and driving all over town. This model has every feature I want, including the double door for frequently used items and a full-convert fridge to freezer drawer! I followed the instructions about tossing first ice cubes & running water dispenser to clear air from the line, so easy. I love this fridge and hope it lasts forever!

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Jun 20, 2022
Paddy 89
3 out of 5 stars review

Verified Purchase

Everything great but the craft ice maker

[This review was collected as part of a promotion.] We bought this fridge for the extra feature of the craft ice maker. It started making noises like loud rumbles. The tech came out and tried to fix it. It’s not working so a new craft ice maker is being ordered. Frustrating as the price was high and expectations were not met.

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy

Jun 14, 2021
Brooklyn568
5 out of 5 stars review

Verified Purchase

Outstanding form & function with great aesthetics

[This review was collected as part of a promotion.] Everything from layout, to functional is outstanding. Finally a great on door storage. A outstanding isce maker with a craft ice tray in the freeze that is great for cocktails. The full convert drawer is amazing. It can hold a large tray of appetizers or loads of cold cuts, meats or fish and it is at the perfect height. From great lighting to a carbon air filter to control odors to a easy to change water filter to a near silent compressor this unit is so thoughtfully design. Outstanding!

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Sep 28, 2021
Jo and Steve
5 out of 5 stars review

Verified Purchase

LOVE my new frig

[This review was collected as part of a promotion.] We have everything set up and can I just say "I LOVE IT!!!" the room, dual Ice makers and the Frig/freezer drawer. I would highly recommend it! The only one small complaint it that the dividers between the sections in the frig/freezer drawer don't lock in place. But if that is the ONLY thing that I don't like.. Then it's still a WIN WIN!!

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Jan 6, 2022
MD Beer Man
5 out of 5 stars review

Verified Purchase

Great suite of Kitchen appliances

[This review was collected as part of a promotion.] We remolded our whole house, and replaced all appliances to include the Refrigerator. If I knew how great this machine is, I would have replace the Refrigerator months earlier. Beside ample space and quality controls, be able to get to most use items with out having to open the whole refrigerator is a plus. Also I am a sprits aficionado, and having ice balls versus having to use molds were a plus. Thanks to my wife we got the ice sphere makers

Review from lg.com
Helpful?52F0G52AMVYB15437472828
Jan 25, 2023
mnow
4 out of 5 stars review

Verified Purchase

Great except that the craft ice maker went haywire

We love this refrigerator. Our only problem was the craft icemaker quit about eleven months after we bought it. The machine sounded like it was going to destroy itself trying to function. Trying to connect to the IQ feature was an ordeal. It wouldn't accept our wifi as an acceptable means of communicating. Scanning the QR code was not much better but, finally got it to connect. After resetting the fridge the icemaker seems to be working now. But, it's only been a day. hopefully it's a long term fix

Review from lg.com
Helpful?52F0G52AMVYB15437472828
reply from LG Social Media

We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000.