Our new mattress arrived yesterday. It was easier than we expected to set up. We slept on it just five hours after removing it from the packing materials and placing it on the bed. No odor that we noticed, and very comfortable. I would describe it as firm with a soft surface. We are very pleased.

Bought the Serta 12” Luxury Gel Foam mattress (Queen size) a few weeks ago at Sam’s marvelous $100 discount, and liked it so well that I bought a second one right away for my guest bedroom! Consumer Reports rated this mattress as their #2 Best Buy (Mar 2018) at full price, after exhaustive testing, ahead of much pricier competitors. Comes in a box, easy to unfold once you break the vacuum seal... use a scissors to cut the plastic to avoid accidentally slitting the mattress. No foam odor. Expanded depth is more like 11”. Judge it to be medium firm. After much research, I feel this is the most reasonable, comfortable, portable bed solution!

I inherited the original tempurpedic foam mattresses and loved it. I recently moved and left it behind (EXTREMELY HEAVY). I needed a new bed that wouldn’t break the bank! I purchased this mattress in a box and am so glad I did! I had done research and couldn’t afford the thousands for a comparible type bed and finally decided on this one. I am so glad I did! I will look for this type hands down for any other mattress purchase!

I tried out the 10" Gel memory foam in the store and it felt pretty comfortable so i figured i'd get the 12" I read this was a medium firm... it was like sleeping on a mat from gym call in high school. I found a mattress i like.... I am a plush mattress user for sure. I gave it a full week to let the foam get it's shape. Box came with no paperwork of any kind... But, found out on the net it can take 24-48 hours for the mattress to gain it's full shape. Waited a full week... after one night it wasn't gonna work for me. Wish Sam's had this in store to try before buying but, the return was super easy so... that part was good.

(1) Arrived in a large, tall plain brown box. My concern is that Sam's club sold me returned and/or used mattress. (2) Mattress has a stain on one side. (3) Mattress does not feel like the same model SertaSleepToGo that I purchased and enjoyed twice before. The previous mattresses were in a Serta box with convenient wheels. (4) Sam's Club will not accept a return in the store. They are requiring that I stay home for a pickup. So, I would have to take off from work to return the mattress. I am 100% dissatisfied. Heading over to Sam's Club now to request a full refund for my plus membership.

I have chronic back pain. Surgery did not help. I, in fact, may have made my back worse. This mattress is too firm for me. After two hours, I need to get out of bed because the pain is unbearable. Keep in mind, it is not the mattress but I could not recommend it based on my experience.

I bought this mattress in a king size around October 2020. In the first few months after purchasing it, the mattress was up to standard and did what it was supposed to do per the description. Now, I wished I had purchased another brand because it is now sinks on both sides of the bed where we lay. I didn’t expect for this to happen so soon. I will have to purchase another mattress soon.

UNFORTUNATELY, this matteress is way to firm. I have had it for a couple of months now and my shoulders and hands hurt all the time since i got it. my hands go numb and the only thing i can narrow it down to, is the matteress is too firm. i want to return it, but sams club manager said no because its not wrapped anymore. how am i going to use a bed in a box if i cant unwrap it. i would like to hear from Serta on this to see what i can do. it was really expensive to buy this thing.

I like a firmer mattress, but this was ridiculous. We bought this for a second bedroom and our family who first slept on it woke up with back pain. I later tried it and could not sleep more than an hour before my discomfort woke me. Avoid u less you like really really firm beds.

Bought this on an Instant savings offer but it is still same price even after promotion. So I felt an impulse to buy it. Mattress inflated within 5 mins of opening it. It did NOT inflate to 12” just 10”. Overall an average mattress for memory foam. My daughter developed a skin rash since sleeping on it. I haven’t put a mattress pad but will soon to see if it’s in fact the mattress. I do have a cotton sheet so still unsure. Stiff for first week but once u get adjusted it’s alright. Probably won’t last but it’s temporary