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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 681-690 of 794 reviews
Jul 21, 2021
kc2021
1 out of 5 stars review

Do not buy this bed

It lies with the review. It is not soft like memory foam. It is very, very firm. I am highly disappointed. !

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hello kc2021, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Dec 16, 2023
SAD customer
1 out of 5 stars review

Quuen mattress used to be 389 in 2022

Great mattress overall loved it so much i wanted to buy more but they have raised the price by over 200 dollars no longer worth it in my opinion

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there! Thanks for taking the time to review your mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 6, 2021
dylan
1 out of 5 stars review

Soft as a sidewalk

Have you ever desired a nice restful sleep on the sidewalk? Look no further! Here is the stiffest bed you can buy!

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi dylan, thank you for taking the time to write a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Aug 7, 2018
piñon
3 out of 5 stars review

Arrived dirty from factory

This mattress arrived nicely packed and filled up very quickly. I am disappointed that it was packed in plastic dirty along one side.

Helpful?70GQ544Y4G6E15430514025
Mar 29, 2024
Disapointed Buyer
1 out of 5 stars review

Not Firm

I was looking for a form mattress. This says firm but it is not firm at all. I literally sink in it. Waste of my money

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 2, 2020
cody528
5 out of 5 stars review

great support

this is the 2nd serta memory foam mattress I have purchased in past 6 months. it is a good bed wish a great support. I will recommend this to anyone.

Helpful?70GQ544Y4G6E15430514025
Nov 30, 2021
HyR
1 out of 5 stars review

Too firm

The mattress is too firm for us. My wife cannot sleep well with this mattress and she started to have pain on her back because is too firm and is not comfortable at all.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jul 2, 2022
Jonathan
1 out of 5 stars review

Very firm

Like a few other reviews noted, this mattress is way to firm especially if you lay on your side occasionally. Can feel bed sores starting on my pressure points. This is my third memory foam mattress. Loved the other two. Retuning this one today.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi, Jonathan. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Jan 15, 2020
jenny
1 out of 5 stars review

So HARD

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

Helpful?70GQ544Y4G6E15430514025
Oct 25, 2018
Teekay
1 out of 5 stars review

Sagging at the edges and feels so uncomfortable

I want my Night gel back, this mattress is horrible. I only got it because I wanted it with the adjustable base and wanted the white glove service. The base is firm but I rarely ever adjust it. The mattress is horrendous I should have bought the base separately and stayed with the Night gel which is what I had before. Trust me, stay away.

Helpful?70GQ544Y4G6E15430514025