UNFORTUNATELY, this matteress is way to firm. I have had it for a couple of months now and my shoulders and hands hurt all the time since i got it. my hands go numb and the only thing i can narrow it down to, is the matteress is too firm. i want to return it, but sams club manager said no because its not wrapped anymore. how am i going to use a bed in a box if i cant unwrap it. i would like to hear from Serta on this to see what i can do. it was really expensive to buy this thing.

I have chronic back pain. Surgery did not help. I, in fact, may have made my back worse. This mattress is too firm for me. After two hours, I need to get out of bed because the pain is unbearable. Keep in mind, it is not the mattress but I could not recommend it based on my experience.

This gel/memory foam mattress is like sleeping on a 2x4. It has, at the most, 1/2 inch give to it. It is so uncomfortable. This will be going back as soon as we order another one. We have had memory foam mattresses in the past, and they were plush and supported your joints. This one is just way too firm. If firm is what you are looking for... this is the one for you...

We've had this mattress for approximately 6 months, and we absolutely love it! I initially was the one having problems with our old, 12-year old innerspring mattress, and started looking for a new one. I was waking up with lower back pain, and sometimes pain in other areas of my back as well. Although it took about a week to get used to this mattress (it almost feels too firm when you first try it out), after this initial period, it's been nothing but perfect. I now wake up with zero pain, and do not wake up in the middle of the night from tossing and turning. I was skeptical about getting a memory foam mattress, but I'm so glad we did. My husband would prefer a bit more plush of a mattress, but he also wakes up with no pain and sleeps well during the night, so no complaints from him either. A quick final note - during my last pregnancy, our old mattress was unbearably uncomfortable. I'm pregnant again and this mattress has been phenomenal - I'm waking up restored and in no pain!

We have tried this out for a few weeks now. I know it just my opinion, but I was so hoping this would make a difference for me. I’m about 5ft 120 lbs and had a car wreck years ago. I have neck issues and was hoping this would allow me to get a little more sleep. I know it’s not going to fix me, but I need sleep. My neck and shoulders have hurt worse. It’s very firm. It may be my mistake completely, but I really thought this was one of those mattresses that when she lying and it kind of phones in my woods around you. If that’s what you’re looking for this is definitely not the one. Not saying this is not a good mattress for somebody, but I definitely need to do some more research before I go out and shop again. Returning this today.

Bought our daughter this mattress (size queen) and the Serta queen foundation. The mattress is only 10”, not 12”. The foundation is 1.5-2” more narrow than the mattress, and it is also shorter than the mattress. Very disappointed since the smaller foundation means less support on the edges and there is a gap the whole around it and the bed frame

We bought this mattress 5 months ago. For the 1st 2 weeks, we could not sleep due to the gas odor. We thought by airing it out, it would go away. It is still extremely bad after all this time. The odor gives us headaches and congestion every night. It is too expensive to throw away, but I am concerned it is dangerous to sleep on. I would not recommend this mattress to anyone. Sam’s certainly should not be selling this mattress.

My partner and I purchased this mattress about a week ago, it’s solid as a rock and has caused back pain. Unfortunately, we’re thinking about purchasing a mattress topper, or returning the mattress back to Sam’s Club. A good thing about the mattress is it does inflate in about 48 hours. It takes about 48 hours to bare the scent of the mattress.

We looked at this mattress because of it's Consumer Reports rating. We were purchasing for a RV so wanted the mattress in a box for easy installation. I have fibromyalgia and arthritis so comfort was also at the top of my list. Hard mattress or too soft ones are very bad for me causing a lot of pain. This mattress is wonderful, I sleep great and don't wake up stiff and sore like I am much older. If you have chronic pain you should consider this mattress. The only downfall for me is the platform for the bed is raised and with this 12" mattress I have to stretch a bit to be able to get into bed. I am seriously considering a step stool to make it easier.

If no stars were an option, that is what we would give. Me and my partner are both heavy sleepers that have never had any problems sleeping anywhere. That being said, we are now on our 3rd sleepless night. This mattress is like a rock with no give whatsoever. We decided after the 1st night to give it a few more nights to see if we might adapt to it... At this point I don't think it's possible. We had our last mattress for 15 years and it was completely worn out...that one was 5 stars compared to this one. I would strongly suggest looking elsewhere for a mattress.