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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 651-660 of 794 reviews
Jul 23, 2021
Ech1000
2 out of 5 stars review

Does not hold it's integrity over time.

I purchased this mattress 5/6/2017. Within 6 months to a year of owning the mattress, the memory foam began to lose it's integrity by slightly sinking in the spots where you consistently lay. I weigh 110 lbs, so that is pretty disappointing. This memory foam sure does "remember" the spots where you sleep. I am now sleeping in the middle of the bed where there seems to be the best support. Fortunately, my Sam's club is allowing for me to return this mattress with my receipt 4 years later. I should have returned it sooner, but it is such a pain to return such a large item.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Ech1000! We’re so sorry that your Serta mattress did not work out for you. Thank you for taking the time to provide us with your honest review. We would love the opportunity to address any questions or concerns you may have. Please feel free to contact us at 1-888-240-1945. Thank you.

Mar 3, 2022
traveler
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

Helpful?70GQ544Y4G6E15430514025
Feb 11, 2022
Btas
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 22, 2023
DGuy
3 out of 5 stars review

Its 10 and Not 12 Inch As Advotised

I bought the Serta SleepToGo 12" Gel Memory Foam Luxury Mattress and I have to say it is more comfortable than my previous mattress. However, I paid $700 for it and I expected better quality. I have encountered some of the same problems that other reviewers have mentioned, such as sagging and heat retention. But my biggest issue is that the mattress is not 12 inches thick as advertised. It is only 10 inches and it has not expanded to its full size even after a year of use. I feel cheated and disappointed by this product.

Helpful?70GQ544Y4G6E15430514025
Mar 31, 2021
VANESSA
4 out of 5 stars review

Firm Mattress

We bought this mattress 1 week ago. Once we opened the mattress it was super firm. first couple of nights were hard to sleep on. But then, me and my husband noticed our back problems where gone. Now the bed feels medium to firm but I don't think it will get any softer. I personally like firm mattresses but this I feel like it was too firm even though it did kind of help with our backs.

Helpful?70GQ544Y4G6E15430514025
Apr 13, 2021
Rock690
5 out of 5 stars review

Verified Purchase

Helped our aches and pains

Stopped hip and back pain

Helpful?70GQ544Y4G6E15430514025
Apr 19, 2022
Tony
1 out of 5 stars review

Verified Purchase

Firm

It’s very firm if that’s your cup of tea have at it

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Tony. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

May 30, 2019
Roway
5 out of 5 stars review

Best Sleep Ever!!!

Since purchasing this foam mattress I have slept like a baby!!!

Helpful?70GQ544Y4G6E15430514025
Jun 13, 2021
Rahel
2 out of 5 stars review

It's really hot

This mattress its very comfortable but to hot I can't sleep I have to return iti

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Rahel. Thank you for taking the time to rate the SleepToGo mattress. We appreciate your feedback. We're sorry to hear that you're finding the mattress to sleep hot and are happy to provide some additional information.First, for maximum breathability, we recommend using bedding made of natural fibers such as 100% cotton, linen, or hemp. These materials allow easier air flow and are naturally cooler.Next, while we understand that many people prefer to use a mattress protector, for those who tend to sleep warm, it may not be the best choice. If you are comfortable using the mattress without a protector, we suggest removing it as this will also maximize the air flow and provide a cooler sleep.Finally, if you feel that it is in your best interest to return the mattress, we certainly understand and would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674 for additional assistance. Best, The Serta Team

Sep 30, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Not whst ee expected

If your looking for firm this is for you

Helpful?70GQ544Y4G6E15430514025