Hi Zuzu. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is to firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Hi there, thank you so much for taking the time to leave us this amazing review. We're so happy to hear that you are happy with your new Serta Sleep ToGo 12" memory foam mattress.

Hi JD, We're so sorry to hear that you were less than satisfied with your Serta SleepToGo mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. If you are still in need of assistance, please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.