Im so glad I made the decision to get this bed. The quality of my sleep has improved, my body feels better in the morning, and Im sleeping for longer duration. Highly recommended

Bought it in club. It will only expand to 10 inches, not 12 inches. If I wanted 10 inches, I would have paid less money for the 10 inch mattress. SERTA won't help if you don't buy it off their website, they send you back to talk to SamsClub. Club says you have to wrap it in plastic shrink wrap and find a way to drive it back to the Club. So if you don't own a Truck, then there's no way a Queen size mattress is going to fit in your car to return it. There is no way to shrink it back up. Ugh... All you get from samsclub is SORRY.

The size of the bed completely sinking. I burn up on this mattress, and I’m not even a hot sleeper. I’ve only had this bed for a few months and it’s already indenting. It’s definitely not 12 inches. It’s definitely not firm or has any back support. I’m very disappointed. I will be going back to spring mattresses.

This is so disappointed I purchased this Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress Just a few months ago I unpacked set up and left it alone till next day. It never occur to me to measure it, just two weeks ago my daughter came over telling me that she want it to buy one for her self. For my surprise I found out that the matters I purchased is NOT 12” is only 10” Very disappointed I paid for a 12” or 10” Photo not included because it keeps giving me a error message

I ordered this mattress on black friday of 2018. The mattress we received only expanded to 10" even though the tag on the mattress said it's a 12" mattress. I thought it would expand to 12" over time but it never did...I forgot about it until 6 months later when i placed an order for twin beds for my kids. I called sam's and they setup an exchange and the new one was shipped the same day. I will always buy mattresses from sam's. I hope their service for other large items are just as good.

i have bought 4 of these mattresses, or at least i tried to. the first one i bought was a king and queen. after hearing amazing reviews i figured i’d give them a chance and after unboxing them and waiting the 48 hours they didn’t blow up all the way and they weren’t comfortable. after being sad about it a month later, a friend told me they got another and it was great. silly me, i decided to give it another shot and i got a full sized since i wouldn’t be sleeping on it regularly. this one actually did inflate but there was a tear on the side of it that i didn’t notice for about a week. i’ve heard so many great things about these mattresses so it was sad to have this happen. lastly, i got one more which was for a family friends birthday present because, against what i said, she wanted to try it out. and no surprise, it didn’t inflate. my fault for believing in the company but i wouldn’t recommend them. luckily, sams club refunded me for the mattresses and we just discarded them ourselves. i wouldn’t recommend these boxed mattresses.

We purchased this mattress a few weeks ago. So far, we are not impressed. It is far from 12". It still has not fluffed up evenly. There is a slight chemical smell that just won't disappear. We live 200+ miles from the store where we purchased it, so returning it is not an option. Disappointed to have spent $600.00 on it.

We purchased this mattress for our camper. We received the mattress today and took pictures as we opened it. I looked at a lot of mattresses before ordering and decided to go with this one since it had really good reviews. And another factor was we would be able to take back to Sams if I did not like unlike others ordering off the internet. I was worried it would not expand the full 12 inches but it did in only 3 minutes. I was amazed. I only laid on it for a little while and it is soooo comfortable I did not want to stay on it to not disrupt it fully finishing the setup but after reading the instructions it says you can immediately sleep on it. After sleeping on it for a night or so I will update the review further. It is well made and was packed very well. Very happy with it so far.

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!