Bought this mattress-1st day had a crease here it was folded and never disappeared, called Serta the 1st day-they said wait 24 hours, then they said 48, then another call 72 hours--we have waited 8 weeks for them to respond with a solution after picture after picture and 5 emails and phones calls -now they will replace for an additional $85.00 -never buy a Serta memory mattress--got a Casper and was perfect right out of the box!!

We bought this in the summer after reading so many great reviews. It's such a hard mattress. And even after adding a $200 mattress topper, my husband and I wake up so sore. Not sure if I should contact Serta or Sam's Club for any kind of option.

Comfortable and sturdy

Purchased this bed and the mattress corner edges never expanded to full size, Sams told me in order to return the bed has to be in the box, but if it was a regular mattress I could easily return it without even bringing the mattress back mind blowing experience. Even though on the box Serta says it’s can be returned

Bought it in club. It will only expand to 10 inches, not 12 inches. If I wanted 10 inches, I would have paid less money for the 10 inch mattress. SERTA won't help if you don't buy it off their website, they send you back to talk to SamsClub. Club says you have to wrap it in plastic shrink wrap and find a way to drive it back to the Club. So if you don't own a Truck, then there's no way a Queen size mattress is going to fit in your car to return it. There is no way to shrink it back up. Ugh... All you get from samsclub is SORRY.

I bought this bed almost a year ago and I just love it. I no longer wake with back pain nor leg aches...I slept amazing...and being memory foam when my husband or the dogs move the bed doesnt move. I am going to buy another for my vacation home for my company.

Maybe it’s just me or I got a bad mattress, but this mattress was pretty hard. I could only sleep in it a couple nights and my back hurt like heck in the morning. My son has a memory foam mattress classified as medium support from another maker and I love his. Thankful Sam’s gave me a refund. I will donate this mattress and go look for another one.

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

We took a chance on this and bought it online from Sam's, sight unseen. I'm so glad it worked out. It's a wonderfully comfortable bed and we've been sleeping good on it. Our last memory foam mattress lasted about 7 years... This has a 10 year warranty.

Great value