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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 231-240 of 795 reviews
Dec 1, 2020
DeeDee
5 out of 5 stars review

Verified Purchase

So great, I bought it twice!!

So very comfortable. I purchased and used this product for over a year. I sold my home and all the furnishings. When I purchased my new home, I bought this mattress again. Highly Recommend to all my friends.

Helpful?70GQ544Y4G6E15430514025
Jul 20, 2026
anonymous
5 out of 5 stars review

Perfect Mattress!

Love this bed, this is my third Serta SleepToGo mattress %26 still the best one I've found in this price range. I have a bad back and this is firm, yes still extremely comfortable. Arrived in perfect condition, would 100% recommend.

Helpful?70GQ544Y4G6E15430514025
Jul 6, 2021
Lorie
5 out of 5 stars review

Love Love Love

I bought this bed almost a year ago and I just love it. I no longer wake with back pain nor leg aches...I slept amazing...and being memory foam when my husband or the dogs move the bed doesnt move. I am going to buy another for my vacation home for my company.

Helpful?70GQ544Y4G6E15430514025
Mar 8, 2021
CornHuskr13
3 out of 5 stars review

Verified Purchase

Comfy, but lots of fumes

This product is a memory foam & latex foam mattress. I don't believe it's a hybrid. I don't think there are coils in it. It comes delivered in something like a 2x2x4 cardboard box. The mattress is vacuum packed in plastic, folded in half, and rolled up. Once you cut it open, you have to let it expand for a few hours, even a day would be good. I would recommend that you don't throw away your old mattress just yet! After opening the new one, let it sit in the garage for 2 weeks prior to using, as the outgassing fumes are terrible and most likely not good for your health. After replacing the old mattress with it, you should run an activated charcoal air filter in the room for a couple months to take out the remaining VOC's that outgas.

Helpful?70GQ544Y4G6E15430514025
Jun 13, 2021
Marsha
1 out of 5 stars review

Horrible

I’ve slept worse since getting this mattress in the last 2 months than I did on our 5/6 year old plain Jane memory foam mattress. I rarely woke up with back aches but now it’s everyday along with neck pain which are starting to cause headaches. My fiancé says it sleeps sorta ok but it could be much better. Will be returning this things ASAP.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Marsha,Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're truly sorry to hear that it wasn't a good fit.To initiate a return, we would encourage you to reach out to our dedicated Sam's Club Serta team. They will be able to answer any questions you may have and walk you through the process. Additionally, they'd be happy to provide some information about the other Serta mattress models available through Sam's Club that may be a better match for your individual sleeping habits and preferences. We hope you are able to get a comfortable night's sleep soon! Best, The Serta Team

Dec 18, 2021
LSim
1 out of 5 stars review

Terrible

This is the first review I've ever left but I think it's important and hopefully it will prevent someone else from having problems. I bought this mattress due to back issues. It started out great-for a few weeks. Within the first month it got a very large dip where I sleep that is so bad you can see it when the bed is made. After two months I rotated the mattress and now there is a dip in the new spot. For reference, I weigh 120 pounds. My back is worse than before I got the new mattress. I have only had this mattress for a few months. I have much less expensive memory foam mattresses that I purchased for my children from another company that have held their shape for over 5 years and are clearly higher quality products. This mattress is terrible. I regret ever buying it.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Feb 28, 2021
Ceci
1 out of 5 stars review

Sam's is awesome, not this mattress

I bought this mattress yesterday. I returned it this morning. Thank God Sam's has an awesome return policy. So what's wrong with it? It feels like I slept in a sinkhole. It's also super hot. Cooling foam does not work. I woke up and ran to take a shower. So, if u like sleeping in a hot sinkhole, buy it. Otherwise, serta makes other amazing products.

Helpful?70GQ544Y4G6E15430514025
Nov 7, 2021
Dynamiq
5 out of 5 stars review

1st night was great sleep!

So far I like it. It is more firm than I normally would like, but yet it was still very comfortable. I slept very soundly. Only time will tell if this continues. As far as the height of the mattress, after leaving it unfolded in my living room for 24 hours, then moving it to the bed(the move actually added more height), it now measures 12". See attached pic.

Helpful?70GQ544Y4G6E15430514025
Feb 6, 2021
Michael
1 out of 5 stars review

Just too soft! Trying to return.

We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.

Helpful?70GQ544Y4G6E15430514025
Feb 24, 2021
Marcus
5 out of 5 stars review

Verified Purchase

Excellent Mattress, Highly recommend buying

This mattress is one of the best mattress I have every owned. The sleep has been pure bliss. I also bought My Pillow, pillow set with my new mattress. I never believed pillow's could add such a boost to my over all sleep quality. Between the mattress and the pillows, my sleep is now 'healing sleep'. I wake up rested without stiffness. I recommend this mattress, and if you buy one, add the My Pillow, pillows, it really makes a difference in the quality of your sleep.

Helpful?70GQ544Y4G6E15430514025