We bought this bed about a month ago, we didn't want to spend 1500 dollars again on a mattress set,since you can't flip most mattresses any more! The more exspensive need was definitely more comfortable , but for a third of the price, this one will work, for now ! Getting it shipped in a box was definitely awesome though!

We are used to the regular old school matress which we purchased in a firm traditional but after a few months we were back at square one. My husband was gerrinf back aches. Now with this one, hes getting good sleep. We did leave it out for 3 days so the mattress could rise. This matress is warm not hot like the traditional eurotop.

In store, presale ,the mattress was in a wheeled box with a handle for easy handling. I ordered on line and it was to be delivered i 3 weeks. the next week it was delivered in a non wheeled box. I flipped the box end to end like a workout video of a body builder flipping tractor tires up a stairs to my bedroom. No instructions on or in the box of how to unpack it, care for it or the warranty. We pulled it out of the box and carefully cut the plastic bag and it inflated... fully after 4 hours. No care instructions in the box. Sams referred me to Serta. Serta said Sams has the instructions. Sams sent me back to Serta. Serta said Elite Comfort Solutions ( the subcontractor that makes and ships the mattress) may be able to email me care instructions and warranty. No response from them. The mattress is firm and after a week developed swales on each side we sleep on.

18 years ago we bought a similar mattress from Sam's Club and were extremely satisfied with. it. This one we have not liked as well. 1. It took longer to fluff out, so we had several nights of sleeping on "wierdness" while we waited on this to happen. However, it did fluff out as predicted. 2. It is extremely firm. Much more so than our last mattress. I liked it, but it hurt my wife's back. Se solved this by buying a mattress topper. I feel that it is a good quality mattress if you like firmness. Now that we have the topper, it is great.

I'm not sure if it takes time to soften up, but so far, the lack of cushion has been a challenge for my husband and I. We've only had it about a month, so it may need more time, but we also may need to purchase a pillow top cover to give it some cushion. Probably not a good purchase for a side-sleeper.

We have had this mattress (12" Serta Sleep-to-go) for about 2 weeks. We bought it to replace a very old sagging pillow top spring mattress in our master bedroom. We were not a fan of the pillow top and have liked firmer beds in the past, so the negative reviews did not scare us. I should note that we have a sleep number in our other bedroom and are happy with it, but it's not great for non-sleeping activities, so we were hoping for an alternative. Shipping wise, the bed came on a Monday instead of the previous Friday that was estimated via email, but that didn't bother us. The box it came in was missing a wheel and part of the box was torn, but again that didn't bother us either. It was easy to unroll and unfold and it fluffed up to almost 12" almost immediately after unrolling it (12" on one side, 11 3/4" on the other an hour in). It had a not pleasant off-gassing smell, so we slept elsewhere the first night, turned on the exhaust fan in the connecting bathroom, and tried it the following night. My experience and my husband's experience on the bed were completely different. I am about 36 years old, 5' 8" tall, and 120 lbs and have slept well on any bed my whole life, cheap hotels included. Every night I slept on this bed I had extreme problems falling asleep (took more than 2 hours each night), woke up pretty close to every hour, and woke up sore through my shoulders, neck, and back in the mornings. I stuck it out for more than 10 days trying different pillows, positions (I sleep on my side, back, and occasionally my stomach), and switching sides of the bed with my husband. There was only very minimal improvement if any and I was still waking up frequently through the night and having numbness and soreness in my elbows and knees, which I've never experienced before. I stopped trying when I got a debilitating headache that lasted 8 hours and seemed to stem from the neck/shoulder/back pain and tightness (my first non-migraine headache in over 20 years). Needless to say, we will be returning the bed. My husband is also 36 years old, just over 6' tall, and weighs about 230 lbs. He generally sleeps on his side, and sometimes his stomach or back. He literally has had the best two weeks of sleep in his entire life on this bed. For the 17 years I have known him, he has always had problems sleeping - waking up in the middle of the night, getting up at 5:00 am because he can't get back to sleep, and basically living life in a state of semi-exhaustion. In contrast, on this bed, he has slept like a baby, almost overslept for work at 7:00 am, and says he feels rested and wonderful in the mornings. If we could cut the bed in half, we would. So if you are considering the bed...flip a coin?

VERY SATISFIED CUSTOMERS HERE!!! We recently bought an RV and the mattress that came with it was hard as a rock, and so uncomfortable. After researching mattresses we decided on this one, and we couldn't be happier. My wife used to wake me up with all the tossing and turning all night like she's in a kickboxing match, but now I don't feel a thing. If I could give it 10 stars I would.

Before I purchased this mattress, I did an extensive online search comparing products and their reviews from Wayfair, Macy's, Ashley, etc and made my decision based on other reviews. So I most say, I am so happy I went with this mattress because my girls and I love it. They have a Queen size and I bought the exact mattress in a King size a month ago. I have never slept better as I am a side sleeper, who suffers from back pains. Amazing comfort at such an affordable price!

Was cautious about buying online. I read the reviews and took a chance. I did have concerns about if i needed to return it which a customer service rep answered. It arrived on time and my only regret is not getting the kg size. Love it! Extremely pleased.

We were looking for a mattress and did a lot of research and used CR. This was one of the top 25 in CR. Ordered online (queen). Mattress was shipped out same day. It arrived two days later. Was in a large box that weighed 70+ lbs. I noticed the box had a sticker on it that stated "serta e-commerce queen"? and no packing list on box or inside.....so before I decided to remove from shrink wrap I called the 1-800# for Sams/Serta. No one really new if this was the mattress I ordered so Sam's re-ordered another one and had this one picked up from my doorstep next day. All went well with second order. 2nd mattress arrived in a couple of days but this one also had queen e-commerce sticker on it along with no packing slip. I decided to open this one up and see what happened. It "inflated quickly and reached 12 inches within an hour. No chemical smell either. We woke up next morning without lower back pain. Been great ever since. We don't wake up hot either but we also keep our bedroom at 65-67 degrees! Would highly recommend this mattress for those with lower back issues. The mattress is not rock hard but not soft either. If you are looking for a plush soft mattress this is not a good choice. You can't go wrong either with Sam's customer service. They were awesome! Only negative/suggestion is Sams/Serta get the "e-commerce queen" thing figured out or make sure there is a packing slip attached to box or inside....... so they can eliminate unnecessary shipping/return costs to a minimum.