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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 111-120 of 795 reviews
Jun 4, 2023
Reviewer name: abstractresi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Mattress

I bought this mattress in a twin 4 years ago. Love it. Slept on it every day. So bought another in queen size. Putting the twin in another room and sleeping on queen size now. Comfortable and opened up nicely both times.

Helpful?70GQ544Y4G6E15430514025
Apr 20, 2021
Reviewer name: Larry
5 out of 5 stars
5 out of 5 stars review

Great sleep for the obese

I weigh about 450lbs. I usually wake up every 1 1/2-2 hours in my old mattress. Since day one I've slept through the night peacefully waking up only once a night.

Helpful?70GQ544Y4G6E15430514025
Nov 25, 2021
Reviewer name: Marc
1 out of 5 stars
1 out of 5 stars review

Mattress "tacos" after a year

I have had this mattress just over a year. A couple months ago it started sink in the middle, causing you fall towards the middle of you sleep on one side. This makes it very difficult to sleep.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Marc! Thank you for taking the time to let us know about your recent experience. We're sorry to hear that you are having issues with your Serta SleepToGo 12" mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 15, 2021
Reviewer name: Bara
5 out of 5 stars
5 out of 5 stars review

Great Mattress

This is a really good mattress if you're looking for one on the firm side, it is super comfortable, back & shoulder pain are almost gone after less than a week.

Helpful?70GQ544Y4G6E15430514025
Feb 12, 2022
Reviewer name: Ray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serra 12 inches memory foam

Amazing products we were suspected when we saw that small box in our driveway, expecting a queen Mattress. But after reading the instructions and let it take place we are really satisfied this mattress is really comfortable

Helpful?70GQ544Y4G6E15430514025
Mar 17, 2018
Reviewer name: Bulldog
1 out of 5 stars
1 out of 5 stars review

Unbelievably Firm

We tried this mattress but had to return it after the second night. It was like sleeping on the floor. Sam's Club gave us no problems with the return.

Helpful?70GQ544Y4G6E15430514025
Aug 19, 2020
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice bed for the price.

We purchased this mattress for our RV. It is comfortable, not too firm but good support. I sleep well and wake with no backache. Only con would be the foam smell has taken a while to go away. The smell does not bother my husband though.

Helpful?70GQ544Y4G6E15430514025
Aug 26, 2018
Reviewer name: TPham
1 out of 5 stars
1 out of 5 stars review

Bad choice!

I bought this mattress 3 months ago and it's already sagging and soften. My back hurt so bad, I couldn't get up in the morning. I has 10 year warranty but only after 3 months it's sagging and deformed. Don't buy it or you'll be sorry.

Helpful?70GQ544Y4G6E15430514025
Nov 5, 2024
Reviewer name: Kristy
1 out of 5 stars
1 out of 5 stars review

BUYER BEWARE: Never received.. Sams won't cancel,

I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!

Feb 16, 2022
Reviewer name: Serta sleep to go
1 out of 5 stars
1 out of 5 stars review

beware worst mattress ever

I bough a queen and a King they are both as hard as a rock, I was expecting something a lot better form Serta and It’s 10” not 12” they both are going back to Sam’s club. What a waist of time having to bring them back to Sam’s.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.