I like a firm mattress but also comfortable. This one has been good thus far. I have some issues with my shoulder and hips. My arm has a tendency to go numb during sleep. Since I have had this mattress I have noticed that I do not have to prop myself up to get my shoulder off mattress. I am not sure if it is a back related or shoulder related issue but I haven't had the problems since I have been sleeping on this mattress. I would say "thumbs up!"

I replaced a old spring mattress with this Memory foam one. I have been watching the development of the foam mattress for a while. I was always worried about the heat and the mattress being too soft. This mattress has multiple layers to keep it cool and is firm. I have found that I do not wake up in the night or toss and turn as much. It gives great support for your back while contouring to your body on your side. I would definitely recommend this mattress.

Needed a new mattress for the guest room. I knew Serta has great products so I jumped on line to Sam's club. In minutes I found what I needed. Received the mattress in less then a week. Put it on the bed and it was just what we needed. Saved money and Time. You can't beat Serta and Sam's price and service.

I've had it about 2 weeks. I was skeptical of it not being a REAL mattress, coming in a box. It fluffed up quickly and it was ready to sleep on by the time my sheets came out of the dryer. It's very firm but the memory foam gives and hugs you. My back hasn't hurt, my hips haven't hurt and my shoulder hasn't bothered me at all. Absolutely thrilled with my purchase.

I bought this mattress about a month ago. Ordering, shipment, packaging was all as expected. There was no smell from mine as others referred to noticing. I had to do something to better my sleep as I woke up achy every morning. On the Serta, I wake up everyday now without hitting snooze, feel refreshed and no part of my body hurts at all. It's a magical combination of support & softness. The cooling effect isn't too much, even on colder nights. I could not be happier with this purchase! My only regret is not buying sooner!! I have recommended this to all my loved one's & already, my brother & his wife have purchased the same and can't wait for the delivery!

Replaced a older sams club memory foam matress that was 10 years old. This one is firmer. So far still a residual rubber plastic smell from matteess. I think the older one aired out in a couple of weeks, almost at a month with this one and i still notice the smell. I would rate it higher, but the chemical smell is annoying.

Bought this for our son's room/guest room. The bed had an older mattress and he has lived away at college since 2014. After graduating college in May he was home for the summer and realized how bad the old mattress was. We bought this and put on the bed for his Christmas visit. He loved it.

I purchased this mattress because a family member also purchased it and loved it. I have colorectal cancer and sleeping became difficult with the radiation and chemotherapy protocols used to treat my cancer. This mattress has been amazing in the comfort, support and coolness. I've seen more expensive mattress, but not better. This mattress has been much more than advertised. I'm very glad I purchased it.

No doubt it's a quality mattress at a good price. Problem is we didn't anticipate how awful the out-gassing would be! It gave my wife a severe headache for 24 hours. We moved the mattress into a laundry room to then outgas for another 5 days which gave me a slight headache every time I was in that room for more than a minute. IF you are chemically or EMF sensitive either don't buy a memory foam type mattress (of any brand) or make sure you have clean garage or other place that doesn't "share the air" and can leave it to outgas for a minimum of 2 weeks.

I'm not sure if it takes time to soften up, but so far, the lack of cushion has been a challenge for my husband and I. We've only had it about a month, so it may need more time, but we also may need to purchase a pillow top cover to give it some cushion. Probably not a good purchase for a side-sleeper.