Hello, We want to know more about what transpires with the range and would like to assist. We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hello there. We all know a working cooktop range is needed to cook food. Let's go ahead and check the burners. The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. Please check this link for details. Unable to increase or decrease the heat on Samsung cooktop https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Electric cooktops can be quite fun to cook with, but there're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details. How to use your Samsung electric range or cooktop https://www.samsung.com/us/support/answer/ANS00060805/ The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, then cycling the power may reset the panel and get it working again. Please check this link for details. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145377650) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille