Hi There, We appreciate your purchase with the range. We've shared some tips to increase the burner's flame. Seeing something strange happening on your gas stove, cooktop or range can be serious, but fortunately, the explanation is simple and easily corrected in most situations. Learn more from these details. The flame temperature on Samsung gas cooktop or range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues I have shared the model's user manual for more helpful information. Turn to page 45 under "The burners do not burn evenly" for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase: 1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. 2. https://www.samsungparts.com/Default.aspx. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145378224, to help our team pull up your information. Have a great day! ^Chrystel

Greetings, We know that everyone wants their home's appliances to be spotless. Let us give you some tips. I have shared some tips and tricks to clean the glass cooktop of our Samsung range at the link below. Kindly watch the video and click on the embedded words inside the article. https://www.samsung.com/us/support/answer/ANS00060833/ In addition to the link above, I have shared the model's user manual, which can also help you clean the Samsung range using its special cleaning features. You can check it out on pages 43–49. https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly