Thank you for your input. Let's go ahead and provide the information you need. Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details. Dos and don'ts for using the Self-Clean oven feature | Samsung US https://www.youtube.com/watch?v=CO3md9_f9FI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145621198) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

We're happy you chose Samsung and we appreciate you being a Samsung customer. ^Pat

Hi Rara, It sounds like you're making the best of the situation despite the setback. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147242416 to help our team pull up your information. Leo