Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry forHeats up quick
[This review was collected as part of a promotion.] I have had this for a few weeks now and love how quickly the oven heats up and the burners. It takes about 10 minutes to heat the oven to 450. People complain about the glass top, it seems like every other top on cleaning, use a sponge and cleaner made for that and wipe it off with a paper towel and you are good to go. The air fryer I am unsure about, I used it twice and put a pan under it with water and it still smokes a lot. The Wifi is nice, but the app needs to give more options on how much it alerts me. I get 3 notices when it has 3 minutes left or is done, it is kind of annoying.
Quiet elegance
[This review was collected as part of a promotion.] Bought this a year ago, had it installed in the house we’re renovating . We finally moved back six months ago & we’re enjoying the stove, built in air fryer , grill & roasting feature & oven . An excellent choice , it’s quiet elegant look is a plus factor too.
Control Panel/Breakers Issues
Received as part of a new build. Two weeks after move in control panel started to freeze, repeat numbers, start/stop buttons did not work, and timer stopped working. Replaced control panel twice. Still same issues only to add the unit is now tripping our breaker. Unit seems to be extremely hot even for a gas oven. I do love the bread proof option when unit is working.
Hello Tina, Thank you for reaching out. We appreciate your Samsung range's control panel started to freeze, repeat numbers, start/stop buttons did not work, and the timer stopped working. We apologize for the inconvenience, especially since the panel has been replaced twice, and will gladly look into this for you. Here are the links to the troubleshooting steps to try when the control panel of your Samsung range does not work or respond. https://www.samsung.com/us/support/troubleshooting/TSG01110126/ https://www.samsung.com/us/support/troubleshooting/TSG01110183/ I've also included a link to our Warranty Page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144809950 Thank you! -Angelica
Excellent Range
[This review was collected as part of a promotion.] I purchased this a year ago and I'm very happy with the performance.. lots of cooking space, the griddle is great for eggs in the morning! The oven hearts up really fast and holds the heat really well.. very impressed
So far good unit.
[This review was collected as part of a promotion.] Everything is great except the glass top that gets scratches easily. If food is spilled in the hot surfsce and burnt, that is kind of pain to get that off. I can circle mess around the burner which is hard to get rid off.
Love trying out the new features.
[This review was collected as part of a promotion.] It’s not just a regular oven, but has convection and air fryer too. The stove top griddle works great and is easy to clean. The app feature is not too helpful for me. I was able to program the oven settings and time, but I still need someone to hit the start button. I am in a wheelchair and was hoping I could do it myself remotely. Also, when my modem shuts off, it turns the oven off.
Lots of Extra Features
[This review was collected as part of a promotion.] When comparing ovens, this was the oven that had every feature I wanted - the air fryer, the extra large oven, the super hot burners, the WiFi connection, the convection oven... And it wasn't even much more expensive. Having had this oven for about 4 months and used it often, I really only have a few/minor gripes: -It's super cool to be able to turn the oven on while you're not home (e.g., those carrots will be ready to go when you get home), but you need to plan ahead and press a button on the oven to accept the WiFi-ed scheduled turn-on session. -The tray under the oven is small. We had to give away a few pans to make space. -The melody it plays when it's done preheating is long and loud. I always worry it's going to wake my kids when they are sleeping.
Great Range
[This review was collected as part of a promotion.] This range is incredible. It looks great in my kitchen and the elevated design makes it stand out as an appliance of luxury. The air fryer feature is probably one of my favorites. I used my counter top air fryer almost daily, so having this feature built in to the range, keeps me cooking and my counter space clear. It is also quicker since I don't have to wait for it to preheat. The electric griddle feature has really changed our breakfast game. We quickly and easily cook up eggs, bacon, and pancakes. So much tastier and healthier than the typically cereal we were eating. The range has plenty of space for multiple items to cook simultaneously and when we are cooking for large groups of family and friends. Connecting to the range my phone is also an awesome feature. I don't waste time checking on my cooked items, I can just go about my other work in the house and wait for the notifications to come to my phone.
I'm happy to hear how much you are enjoying the features. ^Pat
Super efficient
[This review was collected as part of a promotion.] Truly surprised with the efficiency of this range. Changed from a gas convection and the oven comes to temp in half the time and food cooks in 2/3 the time! The air fry setting is great for fries and roasted vegetables. Come out super crisp!
Not as amazing as portrayed
I am still figuring this stove out but nothing delivers as described so far. Air fryer and bake convection functions take much longer to cook than promised. It is uneven baking too, one side is always more burned. Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster). Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up. Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere. Overall, not that amazing.
Hi Jkim, We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range. Please see the link below about the steps if the Samsung oven does not cook well. https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features. https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf It would also be great if we could talk to you directly and gather more information about your concerns. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information. ^Rainly