Greetings, We appreciate you addressing your insight about the range. We're here to here to help in the best way possible. It would be great to speak with you about your unit to determine how we can assist you better. Please feel free to get back to us the soonest possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145144686, to help our team pull up your information. Have a great day. ^Chrystel

Greetings, We understand your frustration of having a Samsung range that stopped working in its early years. We'd love to help. If the Samsung range isn't turning on, kindly follow the steps at the link below. Kindly click on the embedded "does not heat" word if the range is turning on but doesn't have heat. https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Also, it would be better if we could speak with you directly and learn more about the issue you're experiencing with your Samsung range. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146721226, which will help our team pull up your information. ^Rainly