Hello Lalo, We know the disappointment when the oven stopped working. We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

I love hearing what our customers think. Thank you for choosing Samsung. ^Pat

Greetings, We appreciate you sharing your insights about the Samsung range. Let us help you. I have shared some tips and tricks to clean the Samsung gas cooktop and some tips if the oven doesn't cook well at the links below. Kindly click on the embedded words inside the article. How to clean the Samsung gas cooktop. https://www.samsung.com/us/support/answer/ANS00049945/ Samsung oven temperature issues. You can select the nearest issue by clicking the radio button. https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Also, you can check the link below when all the burners spark if you are trying to light just one. https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hi Gigi, We are here to help with your experience with this Samsung range model. I have shared a Samsung video and link that will help with your range in operating as intended. How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ You may turn to pages 45 - 50 of this model's user manual link below for additional steps to help. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145644964 to help our team pull up your information. Leo

If you want proper instructions on how to use the range's feature. Feel free to contact us through Social Media. Check out the links below and someone will be there to assist you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143857695