Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry forMember photos
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Great Investment
[This review was collected as part of a promotion.] I bought this range recently, and I love it. This oven is so efficient and makes my meal prepration task easier. I think this was a wise investment, and it looks great in my newly remodeled kitchen
Thank you for choosing Samsung, we’re so thankful for outstanding customers like you. ^Pat
Great Upgrade
[This review was collected as part of a promotion.] Really Love that this range can air fry, dehydrate and broil right in the oven. Gets rid of all those extra appliances that take up counter and cabinet space. Power burners cook evenly and boil water quickly. Air fryer heats up quickly and cooks faster. Would recommend this product to anyone who loves to cook.
Lemon
This model has never worked right since we purchased it. Oven temperature is not consistent. Now just after warranty is expired the touchpad does not work. Trying to get it fixed is ridiculous. No parts to be found because of so many others with the same issues. I have no idea how this has a 4.5 star rating. Will never buy Samsung appliances again.
We appreciate you sharing your review of the range. Let's assist you with this, Sarah E. We highly recommend browsing the link below and performing the troubleshooting steps. Kindly select the topics which relate to your oven temperature experience. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ To help elevate the performance of the control panel, kindly perform the troubleshooting link below. The control panel does not respond: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148507542, to help our team pull up your information. Have a great day! ^Chrystel
Fast Cooking, Easy Cleaning Range
[This review was collected as part of a promotion.] This Samsung range is a pleasure to cook with. The burners boil water fast and keep it very hot. The stovetop is super easy to clean. I wipe it with a wet cloth. The oven has so many functions including convection cooking which is great for speeding up the time it takes to get dinner on the table. I like that you can program the range to automatically adjust the oven temperature for when you use the convection setting. I also like to use the no-preheat air fry. I usually cook veggies by air frying them. It saves me from having to stand over them on the stovetop. I easily set up the wifi feature for the oven and it connects with my smartphone to let me know that the oven is on or off. Truthfully, the wifi connectivity is fun to have but it is not a feature that is very useful for me. I haven't been able to use the stovetop griddle yet because the finish of the one that came with my range was scratched off and Samsung has yet to send me a replacement. I am looking forward to making use of it and the middle burner.
Thank you for sharing this review with us! ^Pat
DO NOT BUY FIRE HAZARD
DO NOT BUY. In less than 3 months the oven turns on by itself. Has done this repeatedly, I have 4 videos of this occurring. Technicians have been out twice. Both times they contacted Samsung support and sent them videos of the oven TURNING ON BY ITSELF. Samsung support has repeatedly closed the tickets with no action even after the technicians they sent on site told them this is still an issue. Samsung WILL BURN YOUR HOUSE DOWN. I am more than happy to provide video of this occurring. DO NOT BUY ANYTHING FROM SAMSUNG.
Hi there, We strive to assist you at any time with your Samsung range. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number, 1150761842, to help our team locate your information when you message us. Have a great day. -John
Do Not Buy Samsung Gas Stove
Do not buy Samsung gas stove. My stove is only 2 years old and I'm having issues with tSamsung stove. The 1st issue I had with this stove is on Christmas Eve 12/24/2023. The stove catch on fire. They came and fix the stove however they damaged my hardwood floors and Samsung would not help in getting it fix. The next issue I had with this stove is 2 days before Thanksgiving 11/24/2024 I use the 3 hour clean cycle for the first time and after a few hours the stove stops working and trip the GFI causing electrical issues. Friday they sent someone out who basically test the oven for 10 minutes and reported nothing is wrong with the stove. He told me I had electrical problems. My home is a new build that was build to code and the stove is a gas stove so it shouldn't trip the GFI. Of course I ran the 3 hour clean cycle again and it trip the GFI again. I called an electrician, Now this time the stove will not come back on. The electrician said that the problem was with the stove. I also complained to Samsung asking them to replace the stove due the fire other part could have been damaged . The electrician informed that no will give a warranty on a stove that catch fire. The stove could also cause other damage to my electrical system. Samsung wants to fix the stove however when there cell phones catch fire they replaced the cell phone. Also if they damaged my property they are not going to help make the company fix the damages, so I'm scared they will damage my electrical system or the stove blow my house up this time. Also I read that Samsung knows about the issues with there stoves since 2018.
Greetings! It must be incredibly frustrating to deal with such serious situations. We would love to help. I have shared a Samsung link below to help with your experience with the range. Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147887265 to help our team pull up your information. Leo
Great extras
Love the airfryer , dehydrator, and bread proofing options
HATE SAMSUNG
HATE SAMSUNG WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT EVER
Hello UGHHHHH, We’ve taken note of your review of your Samsung range and understand the importance of having smooth, responsive controls. We understand the importance of having smooth, responsive controls for everyday use. A quick power cycle and ensuring the panel is clean and unlocked may help improve performance. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ If you’d like to take a closer look at this together, our team would be glad to walk you through the next steps. Please keep this reference number handy: 1152518973. You can connect with us through any of these channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your business. Rachel Samsung Care
Great features
[This review was collected as part of a promotion.] The 2 tone black/silver helps to match 2 different colors in my kitchen
Malfunctioning Buttons
My oven is 2 months old and the buttons never work and the cooktop always looks dirty. I would not recommend this oven
Hi Melissa, Thank you for taking the time to share your experience with us. We understand how important it is for your range to work as expected, especially with a newer appliance, and we want to make sure this gets addressed properly. For the unresponsive control panel, please refer to the guide below for step-by-step troubleshooting support. Please click on the embedded links for additional support. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven http://www.samsung.com/us/support/troubleshoot/TSG10002418/ For keeping the cooktop clean, you can check the user manual on pages 46–48 for the recommended cleaning instructions. User manual https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150942161) to help our team pull up your information. Thank you. ^Camille