Hello,Thank you for taking the time to leave a review for the Ninja CREAMi.We're so sorry to hear that you aren't happy with the unit you received due to its condition , but we are glad to learn that a replacement was sent. We will certainly share your feedback with our relevant teams to avoid this situation in the future.Kind regards,Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you weren't happy with your Creami and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you'll give our products a try in the future!Kind regards, Ninja Kitchen

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re sorry to hear that you aren&#39;t happy with your CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. In the meantime, if the pint is frozen in very cold freezers, they may come out crumbly. You may need to re-spin multiple times to get the desired results. If you need any further assistance, please don&#39;t hesitate to reach out to our team by phone at 1-800-365-0135.<br />Kind regards, <br />Ninja Kitchen