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Customer reviews for Ninja CREAMi 7-in-1 Ice Cream & Sorbet Maker with Additional Pints for
Ninja CREAMi 7-in-1 Ice Cream & Sorbet Maker with Additional Pints
4.6 out of 5 stars
stars
1,367 ratings526 reviews
  1. 5 stars83% (1,128)
  2. 4 stars8% (105)
  3. 3 stars3% (37)
  4. 2 stars2% (24)
  5. 1 star5% (73)
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Showing 1-10 of 526 reviews
Apr 24, 2026
Susan Curtid
5 out of 5 stars review

Verified Purchase

Delicious

This product produces exceptional ice cream that surpasses expectations. If you are seeking an alternative to purchasing half-gallons or smaller containers of ice cream at high costs, this is the solution. You can enhance your ice cream experience by incorporating the finest quality fruits and ingredients.

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Jun 29, 2026
Angie B
5 out of 5 stars review

Verified Purchase

Love this invention!

Ok it seemed a little complicated at first and I was scared to mess it up but after making a couple of things it’s a little easier. There are so many ways to use it and I’m having fun exploring new recipes! Totally worth it!

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Apr 23, 2023
Shelly
5 out of 5 stars review

Verified Purchase

Absolute Must Have!

Love this machine! It’s a game changer for frozen desserts. Thinking ahead to make the base has taken some getting used to, but once the base is ready and frozen, the options are endless! The recipe book that comes with the machine is great. But, the fun has come from experimenting. Well worth the price, especially if you use it more than just occasionally.

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Jun 20, 2025
MBP
5 out of 5 stars review

Verified Purchase

Heavy, powerful

Plan on 24 hours from prepping the mix to enjoying the results. It's a heavy machine, and powerful. It takes up a lot of real estate on the counter, where it lives because of its weight. The results are terrific. The mixes we've tried use three of the four supplied containers. You'll have more options than you'll every see in your grocery store freezer section.

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Sep 10, 2022
kblank24
5 out of 5 stars review

Verified Purchase

Amazing Ice Cream Machine

Super easy & makes delicious types of ice cream! The kids love it: not only eating it but making it especially adding in the mix-ins (toppings). I love knowing what’s in the ice cream (natural, no preservatives) & making healthier options with fruit, coconut milk, etc. It comes with recipes but there are even more online!!! I also love that you make up the ice cream mixtures, freeze for 24 hours+ & it’s ready in about 2 minutes when you want to eat it. It’s also amazing if you are alone & need one serving of ice cream or everyone wants a different flavor: you mix it up, scoop out what you want, & put the container back for next time. Plus Sam’s had it for a GREAT price. I highly recommend it!

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Jan 30, 2026
KG
2 out of 5 stars review

Verified Purchase

Make ice cream? Really?

Disappointed. You basically have to make the ice cream, freeze for 24 hours after you have manually mixed all the ingredients. When you are ready to eat the ice cream you put the frozen product in the ninja device and it basically just sties it up. That’s is. Can’t tell you about anything else it does but it would have to follow the same process.

Helpful?4XDWMF0X651415426618510
reply from SharkNinja Product Expert

Hello there, thank you for taking the time to share your experience with the CREAMi. We’re sorry to hear that the process didn’t meet your expectations, and we understand how disappointing that can be. The CREAMi does require freezing your base for 24 hours before processing, as this allows the machine to transform the mixture into a smooth, creamy texture. While the device does “spin,” it actually uses a specialized Creamify™ technology that finely shaves and blends the frozen base. This is what creates the ice‑cream‑like consistency. If you’d like tips for faster prep, alternative recipes, or maximizing the machine’s features, our team is always happy to help. Feel free to contact our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Warm Regards, Ninja Kitchen

May 7, 2026
Ron
1 out of 5 stars review

Verified Purchase

NOT a Maker. NOT a 5-Year warranty

NOT a maker. Only a chopper. You have to make everything and freeze it then it only chops it up. ALSO - Extended warranty is NOT 5 years. I told customer service and they just said Oh, that's not cool. But it is still listed as an option to get a 5-Year warranty when it's actually a 3-year.

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reply from SharkNinja Product Expert

Hi Ron, thank you for sharing your feedback. We’re disappointed to hear that the product didn’t meet your expectations, especially regarding its functionality and the confusion around the extended warranty. We understand how frustrating it can be to discover after purchase that the unit requires pre‑frozen ingredients and functions more as a chopper than a maker, as well as to receive conflicting information about warranty coverage. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to look into the performance concerns you’re experiencing with your Creami to ensure there are no defects and to help make sure you’re getting the best possible performance from your unit. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Jan 14, 2026
Amanda S
1 out of 5 stars review

Verified Purchase

Kids favorite present!

We got this for Christmas. It’s been so fun and yummy but just today the two pieces (container & outer container) fused together like it melted together and stuck. We eventually got them apart but concerning.

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reply from SharkNinja Product Expert

Hi Amanda,<br /><br />Thank you for sharing your experience. We’re glad to hear you’ve been enjoying the product, but we’re concerned about the issue you described with the containers sticking together. That’s definitely not what we want for our customers. Please reach out to our support team at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET), so we can look into this and assist you further.<br /><br />Kind regards,<br />Ninja Kitchen

Jan 31, 2024
Mychael
1 out of 5 stars review

Verified Purchase

Unacceptable item

This item was purchased and put to the test. After the first batch of frozen goods the end result were a fiasco. Could it be that label instructions are contradictory on the instructions says no smoothies and the actual product has a smoothie button. The noise of the motor is not safe for eardrums. At time of testing I had no equipment to measure the level of decibels, but not safe.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards, Ninja Kitchen

Apr 29, 2023
Trevino
1 out of 5 stars review

Verified Purchase

Disappointed

This works very well for what it’s intended, but what I don’t like is that some of the product has made its way into the lid where the blade attaches and makes it impossible to clean. Just imagining the mold that will begin to grow in there was all I needed to return it. If they made a lid that was easy to clean would make a huge difference because I would have kept it.

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