Hello, Vicki! Thank you sharing your thoughts on the WKE100HWA — always good hearing it’s handling the wash and dry side of things well. We’ll make sure your note about the occasional noise gets passed along to our product team. You can refer to this helpful link for guidance: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062 If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James

Hello, Ava. We appreciate you sharing your experience and review regarding your LG WashTower, model WKE100HVA. We always aim to provide exceptional cleaning power, fast drying performance, and maximum efficiency for your home laundry routines, and we want to ensure your cycles complete quickly and effectively. To help reduce your operating times, we recommend verifying that the rear ventilation ducting is completely free of lint restrictions or kinks, ensuring that fabric loads are separated into similar weights to balance the drum properly, and selecting the proper cycle options matched precisely to your specific garment types. For a comprehensive, step-by-step walkthrough on optimizing your wash and dry cycle durations, please visit our official troubleshooting resource here: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate you taking the time to outline what has been happening with your unit, especially the slow app performance, the drying cycles leaving clothes wet, and the challenges you’ve had with the spin cycle taking a long time to balance a load. Your feedback about how the unit came with your home and how that has shaped your overall impression is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this app‑performance, drying‑cycle, and spin‑balancing issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 & https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

We are also happy to know that you had a 5-star experience with your LG WashTower and the delivery process. It's our pleasure to provide the best possible product and service to our customers, and we're glad this commitment was reflected in your experience with our product. Thanks for choosing LG for your laundry needs! -Cazz