Hey there! We appreciate you sharing your experience with us about your LG Washtower. Our goal is always to ensure that your Washtower is easy to use and that you find the perfect cycle for your laundry. Your feedback helps us improve, and we'll be sure to share your words with our teams so we can continue to reach that goal. Feel free to reach out to us on social media at @LGUSSupport if you ever need help in the future. We're always here for you! *Josh

That sure does not seem right! We understand how that must have been disappointing. Thank you for bringing this to our attention. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. -Cazz

Wonderful feedback! It means so much to us that you had a 5-star experience with your LG appliance! It really is a great one. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thank you for your wonderful feedback and for supporting LG. -Cazz

Hi, thanks for taking the time to post your review for your Single Unit Front Load LG WashTower™ with Center Control™ (model WKE100HWA). Thank you for rating the quality and value this model a 5 out of 5 stars and saying you would recommend this to friend! Should you need support, we're available via phone or chat support. More information for these support options can be found here: https://www.lg.com/us/support/contact. Feel free to reach out to us, we'd be happy to assist! Dont forget to perform the tub clean cycle on your washer as often as recommended in your owner's manual. ^Chris