Hello, <br />We would like to learn more about your toilet to ensure this bidet is compatible. One thing to note is that our bidets are not compatible with toilets that have a french curve. We would be happy to walk yu through installation and enure you have a proper connection. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. <br /><br />Thank you, <br />Bio Bidet

Dear Valued Sam's Club, We appreciate you taking the time to share. We're sorry to hear that you're not satisfied with your purchase. We want to ensure the best possible experience with your purchase, and we would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please, contact us at (847) 458-2334 or support@biobidet.com.

Hi Shawn, <br /><br />Thank you for sharing this information about your A7. We are sorry to hear that you are having an issue with your unit and would like to help you resolve it right away. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. <br /><br />Thank you, <br />Bio Bidet