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Customer reviews for DeLonghi Pinguino 700 Sq. Ft. Portable Air Conditioner for
DeLonghi Pinguino 700 Sq. Ft. Portable Air Conditioner
4.1 out of 5 stars
stars659 ratings377 reviews
  1. 5 stars63% (417)
  2. 4 stars15% (97)
  3. 3 stars6% (42)
  4. 2 stars4% (28)
  5. 1 star11% (75)
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Showing 151-160 of 377 reviews
May 4, 2023
NOT HAPPY
1 out of 5 stars review

DO NOT BUY DeLonghi Portable Air Conditioners!!!

Purchased a DeLonghi Portable Air Conditioner in 2017 & 2018. Alternated using each unit for just the summer and only at night in our Master bedroom. The unit we purchased in 2018 was ONLY used in 2019 & 2021 and now does not blow cold air. When the unit was not in use, it was stored in a dry closet. Called DeLonghi and they said because I did not use the unit consistently it wore out--ARE YOU KIDDING ME--THAT'S INSANE!!! DON'T WASTE YOUR MONEY!!!

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello,Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your Portable Air Conditioner. We would appreciate the opportunity to speak with you and possibly come to a satisfactory resolution. If you decide, please contact us Monday-Friday, from 9am to 8pm at (800)322-3848.Thank you

Jun 29, 2021
AJF
1 out of 5 stars review

what a joke

I paid almost $600 for this thing. It's not worked properly period! It's colder using the dehumidifier setting than the AC setting. If I could post a picture I could, but it's now 85 where I have this at and the setting was at 64! I now have the dehumidifier on for it's actually cooling it off. I do not recommend this! So disappointed! If I could return it, believe me, it would of already been returned!

Helpful?1Y1BI6UNTTXK15389311424
reply from Supplier Response

Hello, we are very sorry to learn about your experience with your Portable Air Conditioner, and to hear your unit was not functioning properly is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our specialists who will be happy to troubleshoot this with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Jun 9, 2022
Disappointed
1 out of 5 stars review

Defective

Out of the box less than 24 hours and this unit is clearly defective. Blowing, but not cold air. All controls seem to work fine. The compressor will OCCASIONALLY turn on (unit set to 70, interior temp 84, room size approx 500sq ft), but almost immediately shuts off. Exhaust hosing is cool to the touch. Clearly the fan to cool the compressor is not working (you can see that it isn't spinning) at all. So, just a glorified fan. Honestly not interested in what the warranty will cover if it is broken out of the box.

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reply from DeLonghi Customer Care

Hello,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.

Aug 1, 2022
JoMaVa
5 out of 5 stars review

Verified Purchase

Cooler Garage

Awesome. Works great.

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Apr 19, 2021
Holly
1 out of 5 stars review

Not good in low humidity

I bought this and when we got home was it showed a “PF” error code. When I looked to trouble shoot it said contact manufacturer. So I had to wait until today because they are open Monday-Friday. The person I talked to asked me what our humidity level is and stated if humidity is under 25% it doesn't work. They have had a lot of complaints. So now I have to lug this back to Sam's club to get my money back!

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello Holly,We are genuinely sorry to hear that you are not satisfied with your purchase. Your satisfaction is important to us, and we regret any disappointment or inconvenience you may have experienced. We appreciate your feedback, as it helps us understand our customers' preferences and continuously improve our products and services.Thank you for bringing this to our attention.

Aug 2, 2021
CJ
4 out of 5 stars review

pretty good

Not a model that comes with a cover or bag to store accessories. The bad thing is that the plastics extenders are not nearly long enough for a window that opens up side to side versus up and down. No way you can use it in a sliding glass door. Had to improvise. Company also doesn't sell online additional panels that you could buy. Seems well built and hope for good longevity. Came well packed.

Helpful?1Y1BI6UNTTXK15389311424
reply from Supplier Response

Hi CJ, your satisfaction will always be our top priority, so if you require any assistance with your unit, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Apr 28, 2019
Campcandle
1 out of 5 stars review

Verified Purchase

must have been defective or damaged when shipped

One of the wheels was broke and it was very loud. Worse when compressor was on. Guessing that it must have been dropped during shipment or defective from the beginning. Had to return it and bought the smaller unit. The smaller one works great. Is quiet enough.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Jun 30, 2022
Joe
1 out of 5 stars review

DONT BOTHER IF U NEED WINDOW KIT HELP

I purchased this from Sam's and I need a second window kit, with hardware for a side by side window. Over a week of emails, chatting, phone calls Delonghi and Encompass and NO ONE UNDERSTANDS that the window kit has a wing nut and bolt that's needed to secure the window planks. The wing nut I can substitute but the bolt is totally unique. Not sold at any hardware store around. So, unless some company reviewer reads this and responds I'm going to package up the whole thing and return it.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello Joe,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.

Aug 5, 2021
TomM
5 out of 5 stars review

works well

I received my air conditioner in good shape although it took about a week to get it from Texas. The venting is made for a window, I modified mine to be a wall vent although the vent is 6 inches. You can get a 6" to 4" reducer and vent with a 4 " dryer vent. I found the reducer and connectors at Lowes.

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reply from Supplier Response

Hi Tom, we are delighted to hear you are staying cool with our De'Longhi Pinguino Portable Air Conditoner. We hope you continue to enjoy your unit. Thank you.

Aug 6, 2021
Justsomeguy
3 out of 5 stars review

Be ready to have to make a few changes

This works great up to around 90 degrees outside. However, once it gets HOT out, it runs very inefficiently. The exhaust tube gets hot enough to burn you. I had to spend the money and time to wrap the tubing with duct insulation after coming home to 103 degrees INSIDE. I've had to TAPE the connections to keep them from simply falling off and venting the heat directly back into the room. The exhaust tube is only 5 feel long and a non-standard size to extend it - 5.9" not 5" and not 6". If you're windows are not vertical sliding closure, you WILL have to figure out how to mount the exhaust in your window yourself...hope to don't have older windows like manual swing in or hand crank windows. I do recommend this unit, but be prepared to do some home engineering, or even Jerry rigging.

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reply from Supplier Response

Hello, we are sorry to hear you had difficulty with installing your exhaust hose and had this overall experience with your Portable Air Conditioner. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.