I paid almost $600 for this thing. It's not worked properly period! It's colder using the dehumidifier setting than the AC setting. If I could post a picture I could, but it's now 85 where I have this at and the setting was at 64! I now have the dehumidifier on for it's actually cooling it off. I do not recommend this! So disappointed! If I could return it, believe me, it would of already been returned!

Awesome. Works great.

I bought this and when we got home was it showed a “PF” error code. When I looked to trouble shoot it said contact manufacturer. So I had to wait until today because they are open Monday-Friday. The person I talked to asked me what our humidity level is and stated if humidity is under 25% it doesn't work. They have had a lot of complaints. So now I have to lug this back to Sam's club to get my money back!

Not a model that comes with a cover or bag to store accessories. The bad thing is that the plastics extenders are not nearly long enough for a window that opens up side to side versus up and down. No way you can use it in a sliding glass door. Had to improvise. Company also doesn't sell online additional panels that you could buy. Seems well built and hope for good longevity. Came well packed.

I purchased this from Sam's and I need a second window kit, with hardware for a side by side window. Over a week of emails, chatting, phone calls Delonghi and Encompass and NO ONE UNDERSTANDS that the window kit has a wing nut and bolt that's needed to secure the window planks. The wing nut I can substitute but the bolt is totally unique. Not sold at any hardware store around. So, unless some company reviewer reads this and responds I'm going to package up the whole thing and return it.

Does not cool the room.

This works great up to around 90 degrees outside. However, once it gets HOT out, it runs very inefficiently. The exhaust tube gets hot enough to burn you. I had to spend the money and time to wrap the tubing with duct insulation after coming home to 103 degrees INSIDE. I've had to TAPE the connections to keep them from simply falling off and venting the heat directly back into the room. The exhaust tube is only 5 feel long and a non-standard size to extend it - 5.9" not 5" and not 6". If you're windows are not vertical sliding closure, you WILL have to figure out how to mount the exhaust in your window yourself...hope to don't have older windows like manual swing in or hand crank windows. I do recommend this unit, but be prepared to do some home engineering, or even Jerry rigging.

Didn't work for Us

You really can't beat the deal. I bought one to cool the master bedroom in this crazy Texas heat wave. My husband struggles to sleep in any temperature above 70°… he is loving this Pinguino AC. It's actually cold in here. He has told me he's had the best sleep since I installed this unit. The only comment I have is I wish I could dim the control panel lights, but my husband told me if I just close my eyes and go to sleep I wouldn't have to worry about that. lol He would give the unit 10 stars if he could. For the price, I don't think you can get a better unit.

This is the first portable air conditioner I've purchased. I've always been a window unit guy but we needed something for a pretty large space where the only windows were largely covered by a sofa - we needed something more flexible. I was torn between DeLonghi and Whilpool, but the sleek look of DeLonghi just caught my eye more. Setup was pretty easy. Only complaints were that screwing the hose fittings onto the flexible hose was a bit annoying (reverse threaded) and when locking the window vent into place, the little plastic locking mechanism didn't want to stay in place very well. All-in-all, it probably took me about 25 minutes to unpackage, sort parts, hook things up and have it turned on. I was expecting it to be louder than it is....it's pretty quiet and seems to be plenty powerful. We'll see if it can keep up with keeping things cool for us!